IT/OT Infrastructure Engineer

1 week ago

Portsmouth, United States LanceSoft Full time
Title: IT/OT Infrastructure Engineer
Location: Portsmouth, NH - 03801
Duration: 12 Months

Job Description Summary*
  • The Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems/technical requirements to ensure they are in line with Standards, Architecture, quality and security requirements. A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.).
  • This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains. As a member of the Global Infrastructure team, this role offers support to all Client sites.
  • The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting.
  • Furthermore the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to.

Job Description*
(Key Accountabilities)
  • Communication and stakeholder management skills
  • Fluent in English
  • University degree actual or working style
  • bility to define, select, implement and manage standards and associated services.
  • bility to manage service provider, including definition of KPIs, measuring service quality and outcomes
  • billity to contribute to architecture blueprints, in e.g. the OT area
  • bility to contribute to appropriate documentation, including e.g. processes, configuration documents, designs.
  • Hands on experience in multiple technologies and infrastructure areas, such as:
    • Defining service and technical solution requirements
    • Cisco switches and Wireless controllers
    • Hypervisors, such as Vsphere and AHV
    • Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman)
    • Senior Linux knowledge is highly desired
    • Senior Windows Server knowledge is a must
    • utomation of infrastructure tasks
    • ctive Directory
    • Backup technologies, ideally Veeam and Acronis
    • Disaster recovery
    • PowerShell/Bash skills
    • Basic Citrix and Windows Remote Desktop Services skills
    • Storage and File services
    • Database knowledge is highly desired

Education:
Degree (required)*
Bachelor in Information Technology

Competencies & Behaviors:
gility:
  • Learns from experience, errors and setbacks
  • Challenges the status quo and looks for opportunities to make improvements in his/her area of the business and beyond

Business Acumen*
  • Sets and delivers on individual and team objectives that support the company strategy
  • Uses knowledge of his/her business area and related areas to make correct and timely decisions

Collaboration*
  • Works in partnership as an active member of his/her team and cross- functional working groups
  • Generously shares information and knowledge with others across IT teams and business functions

Customer Focus*
  • Proactively seeks to understand internal customer needs and requirements
  • Develops insights that can be used to enhance customer satisfaction or other metrics

Driving Results*
  • Helps peers (and team) overcome performance obstacles and challenges
  • ppropriately prioritizes multiple demands and leads defined work to successful conclusion on time

Leadership*
  • Takes personal accountability for outcomes resulting from choices and behaviors of self and team.

Skills:
  • Strong customer service ethic
  • Can drive cultural and technological disruption
  • bility to perform cross technical Root cause analysis and define associated measures.
  • ble to work independently and make educated decisions to provide quick solutions to problems
  • bility to prioritize and quickly resolve issues
  • Excellent analytical and problem-solving skills
  • Effective prioritization and project management skills
  • bility to anticipate risks and devise solutions in the moment
  • Deep technical infrastructure knowledge
  • Understand ITIL model and metrics for Service Delivery

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