Logistics Coordinator @ Duluth

23 hours ago


Duluth, United States MindSource Full time
  • Job Title: Logistics Coordinator
  • Contract Period: 6 Months
  • Work Address: Duluth, GA 30096
  • Work Hours: 08:30 AM - 05:30 PM

Key Responsibilities
  1. Operational Excellence:
    • Follow Standard Operating Procedures (SOP) and Work Instructions, update as required, and ensure alignment with customer requirements.
    • Ensure operational best practices and compliance with SOPs.
  2. Cargo Management:
    • Handle booking, tracking, and tracing of cargo across various modes: FCL/LCL/FTL/LTL/AIR/PARCEL.
  3. Customer Service:
    • Provide excellent customer service from booking to cargo delivery, ensuring timely communication and resolution of issues.
    • Maintain regular contact with customers via phone and email.
  4. Documentation & Reporting:
    • Keep account documentation accurate and up-to-date, ensuring accessibility for team members.
    • Generate reports, such as service failure reports, claims/damage reports, P&L statements, and others as needed.
  5. Communication & Coordination:
    • Serve as the main liaison between customers, carriers, and internal staff.
    • Communicate account issues to management and drive solutions.
  6. Analysis & Process Improvement:
    • Analyze service and cost data to identify opportunities for business improvement.
    • Recommend and implement process changes when necessary.
  7. Systems Management:
    • Accurately input data into systems like Cello and other logistics platforms.
    • Monitor industry trends and report changes to management.


Qualifications
  • Experience:
    • 5+ years of logistics experience, preferably in operations or Ocean/Drayage/Freight.
    • Familiarity with NAFTA/USMCA cross-border transportation preferred.
  • Education:
    • Bachelor's Degree required.
  • Skills & Competencies:
    • Language: Korean/English bilingual preferred due to customer communication requirements.
    • Technical Skills:
      • Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
      • Familiarity with logistics systems (WMS/TMS).
    • Soft Skills:
      • Excellent written and oral communication.
      • Organized, detail-oriented, and highly self-motivated.
      • Solutions-driven and capable of handling high-pressure, fast-paced operations.
  • Work Ethic:
    • Strong dedication to quality and continuous learning.
    • Willingness to learn other modes of transportation as needed.

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