Retail Supervisor

POSITION PURPOSE:

Oversees the acceptance of distribution of all parcels related to retail for hotel guests, internal guests, and hotel functions. Assures that all pertinent information regarding shipping, receiving and distribution of retail items are maintain updated and organized. In addition, will oversee the inventory process.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Reconciliation of purchase orders and invoice records in accordance with Trump standards.
• Interview, select, train and supervise staff, including cost control and discipline, to ensure the smooth operation of the retail storeroom.
• Managing records and other administrative functions of the department.
• Ensures the verification and inspection of incoming/outgoing products.
• Responsible for all month end information submitted to Finance related to Retail
• Collaborates with other departments to ensure efficient operations.
• Communicates with vendors discrepancies on invoices/deliveries.
• Communicates with the retail team to ensure timely delivery of merchandise to the retail outlets on the property.
• Inspecting incoming merchandise to ensure it meets our quality standards and reports any issues to Retail Supervisors and Director of Retail.
• Ensures that the receiving areas are kept clean and organized.

OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry that we are in, a need will occur for each associate to provide "Lateral Service". Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Providing assistance to retail storeroom clerk during high business demands.
• Perform other duties and responsibilities as assigned or required.

• Providing assistance to Retail, Golf, and Membership during high business demands.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
• Basic mathematical and computer skills to order items and track deliveries.

Strong written & verbal communication skills. Ability to read, write and speak the English language fluently in order to complete forms, inventories, read billings, invoices and communicate with co-workers and purveyors.
• Ability to apply basic supervisory skills to plan, organize and direct associates as necessary.
• Knowledge of Microsoft Word and Excel.
• Ability to use electronic ordering systems.

• Strong organizational & time management skills.
• Attention to detail.
• Ability to work in a fast paced environment.

PHYSICAL REQUIREMENTS:

Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours;

Constant - 6-8 hours

Physical Activity Frequency

Sitting Frequent

Walking Constant

Climbing stairs Occasional

Crouching/Bending/Stooping Constant

Standing Constant

Reaching Frequent

Grasping Frequent

Pushing/Pulling Frequent

Near Vision Frequent

Far Vision Rare

Hearing Frequent

Talking Frequent

Smell Frequent

Taste Never

Lifting/Carrying (#lbs) Occasional up to 50 pounds

Travel Rare

OTHER DUTIES:

Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS:
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

QUALIFICATION STANDARDS:

EDUCATION

High school graduate or equivalent required.

Two years college level education preferred.

EXPERIENCE

At least two years of experience in related field preferred.

Hospitality experience preferred.

Must have experience directly supervising associates.

LICENSES OR CERTIFICATES

None required.

GROOMING/UNIFORMS

All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

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