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Service Support Specialist

4 months ago

Melville, United States Cartessa Aesthetics Full time

Service Support Specialist

Join the fastest-growing aesthetic device company in the US Cartessa Aesthetics is growing its operations team to continue to provide a world-class experience to our customers. This is a great opportunity for a motivated self-starter to make a massive, visible impact across the business in a fast-paced and dynamic environment.

*This is a full-time role in our Melville, NY office.

Responsibilities

  • Work with international vendors and global logistics partners
  • Oversee distribution of technical service cases and optimize the service program
  • Identify opportunities for increased efficiency
  • Liaise with the service team to create and distribute estimates and invoices
  • Assist with CRM administration
  • Manage Return Merchandise Authorizations (RMAs) for inbound parts
  • Support operations leadership in daily tasks

Qualifications

  • Bachelor's degree required
  • High level of organization and time management skills
  • Strong written and verbal communication skills
  • Solid business acumen
  • Superlative problem solving and critical thinking skills
  • Willingness to be flexible and adapt to situations on a daily basis
  • Ability to occasionally lift 50-75 lbs.

Compensation and Benefits

  • $45,000 to 50,000
  • Full medical, dental, & vision benefits
  • 401k

The Cartessa Difference

Cartessa Aesthetics, LLC sources leading aesthetic medical devices globally for U.S. and Canadian dermatologists, plastic surgeons, cosmetic physicians, and medical spas. Because we are not tethered to any one manufacturer, we are able to select amongst the most cutting-edge technologies that offer clinically proven efficacy, patient safety, and the best possible investment for patients and professionals.