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IT Support Technician II

4 months ago

Hamilton, United States Spooky Nook Sports Full time

Spooky Nook Sports has an immediate opening for an IT Support Technician II. The IT Support Technician II is expected to be a driven IT professional looking to grow with a growing company. This position will be expected to provide excellent support and customer service with all aspects of Information Technology. This position will report to the IT Director.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

  • Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
  • Affordable and comprehensive Medical, Dental, and Vision benefits
  • Competitive PTO package
  • Paid holidays
  • 401k program
  • 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
  • 35% discount on all Nook apparel
  • Free child watch (3 hour increments)
  • Discounts on academy team programs, birthday parties, personal training, event space rental, and more
  • Local business discounts
Essential Job Functions
  • Act as an initial point of contact for team members providing tier 1 and tier 2 technical support to include computers, software, phone, and peripherals.
  • Utilize and maintain helpdesk ticketing software (Quest Kace) for documenting and completing daily operational requests to meet SLA requirements
  • Set up workstations with computers and necessary peripheral devices (docking station, keyboard, mice, printers, etc.)
  • Add, modify, and maintain department KB documentation, including inventory of equipment and software.
  • Collaborate with vendors to resolve software and hardware issues
  • Support team member systems within the corporate environment, maintaining desktop standards, imaging computers, creating desktop images, and building desktop management scripts with a systems management appliance
  • Support Events team with troubleshooting AV equipment when necessary
  • Onboard new team members with IT hardware and documentation
  • Troubleshoot and assist with maintaining VMware environment
  • Troubleshoot and assist with maintaining LAN/WAN connections
  • Consistently evaluate procedures to increase security and efficiency in IT daily operations
  • Maintain documentation of IT systems and procedures
  • Provide end user training for systems, procedures, and company policies
  • Lead projects that will deploy new or enhance existing IT systems.
  • Serve as on-call IT support on a weekly rotation monthly
  • Periodically work off hours (nights and weekends) to complete planned operations or project work
  • Assist IT leadership in planning and managing budgetary goals for IT projects
  • Occasionally install, terminate, and test data cables for IT projects
  • Contribute to the overall success of Spooky Nook Sports by performing all other duties and responsibilities as assigned.
Basic Qualifications
  • Must be 18 years of age or older
  • Must have dependable transportation to and from work
  • Must have valid Driver’s License
  • Bachelor’s Degree in a related field or approved equivalent combination of education and experience
  • A positive and friendly attitude towards guests, customers, and fellow employees
  • Ability to safeguard confidential information
  • Ability to take initiative and work with minimal supervision
  • Demeanor to remain calm in tense or stressful situations
Required Qualifications
  • Experience with virtualization technologies (Hyper-V and/or VMWare)
  • Experience managing Active Directory environments
  • Experience managing Microsoft 365
  • Understanding of basic networking concepts and best practices
  • Experience with LAN and WAN infrastructures
  • Must be extremely detailed with outstanding communication skills
  • Ability to follow directions both written and verbally
  • Outstanding demonstration in meeting strict deadlines
  • Strong analytical skills for troubleshooting IT problems
Preferred Qualifications
  • Experience with Hyperconvergence (Nutanix)
  • Experience with Aruba/Cisco networking
  • Capability to multi-task multiple projects/duties at once
  • Significant computer support experience
Working Conditions
  • Flexible schedule including evenings, weekends, and holidays
  • Physical requirements necessary include walking, standing, bending, lifting, sitting, reaching, and typing on a computer for long periods of time.
  • Must be able to lift a minimum of 50 pounds