Sr. Software Implementation Consultant

7 days ago

Boston, United States Kimberlite Full time

We will rely on you to:
  • Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team.  Specific duties include:
  • Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty.

We ask that you:
  • Have impeccable written and oral communication skills.
  • Prioritize customer service and customer satisfaction.
  • Have at least moderate exposure to core NetSuite functionality.
  • Have at least two years of consulting or business analyst experience.
  • Have a keen desire to expand your understanding of NetSuite and of business systems in general.
  • Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar.
  • Be able to handle competing priorities effectively and with limited guidance.

Qualifications:
  • Must have a strong understanding of general business principals.  Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution.
  • Must be familiar with, and interested in, business systems.  Exposure to multiple business system platforms and associated integrations required.
  • Must be familiar with basic accounting principles and terminology.
  • Must be familiar with core NetSuite functionality.  Formal NetSuite system administration/consulting experience a plus.
  • Familiarity with compliance and audit-related topics a plus.
  • Previous experience deploying pre-packaged software solutions a plus.

We require that all team members:
  • Focus on autonomous thinking and a proactive approach to customer relationships.
  • Create high quality, clearly written documentation that explains work performed and solutions implemented.
  • Remain committed to highly responsive communication with our customers and team members.
  • Interact with team members in such a way as to maintain a positive and collaborative atmosphere.
  • Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of the company.

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