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Application Support- Cognos
4 months ago
Job title: Support Lead
Work location: MUST be local to Chicago,
Work hours: 8am - 5pm CST
Hybrid work schedule: Onsite (Tuesdays and Wednesdays), schedule could change, as needed
Project Overview: The Enterprise BI & Analytics team is looking for an Application Support team member with solid technical skills to provide Level 3 support for our Cognos BI applications.
Team: Enterprise BI & Analytics
Role: L3 Application Support (Cognos)
Area: Cash & Corporate Services Technology
Contractor's Role:
In this position you will interact with business partners as well as other technology teams and use a wide range of tools and technologies to analyze and resolve complex issues.
The role requires good communication skills, a problem-solving focus and attention to detail to provide high quality solutions in a fast-paced environment. The ability to work independently and prioritize deliverables will be key to success.
Qualifications (Must Have's):
• Solid IBM Cognos Analytics skills (Framework Manager, Transformer, Data Modeling, Reports, Dashboards, etc.)
• Solid SQL skills (Oracle, .)
• Experience with or exposure to other BI tools and applications (such as Planning Analytics, PowerBI) is a plus
• Job scheduling (BMC Control-M)
• Experience with or use of scripting (DOS/batch, PowerShell)
• Experience in incident Management, understanding of ticket workflows and use of escalation. Experience with ServiceNow application.
• Experience with agile delivery tools and methodologies (Azure or other)
• Prior experience with Northern Trust is a plus
Soft skills - Nice to Have:
• Excellent communication and writing
• Time management and prioritization
• Problem solving and analytical skills
Tasks & Responsibilities:
• Resolve complex production issues in an expedient manner; independently or in collaboration with others
• Perform root cause analysis and devise, test, and implement solutions
• Collaborate and coordinate work with other team members and teams (Infrastructure, ETL, Data, etc.) to meet deliverables and deadlines
• Identify recurring issues and requests and propose solutions to address them or enhance efficiency
• Identify opportunities for process automation and assist in implementation
• Document procedures so that work can be handed over to Level 1 and 2 Application Support
• Assist in development, testing, and other Enterprise BI & Analytics team activities and projects as needed
Required Skills : Word
Basic Qualification :
Additional Skills :
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Other Project Type
Master Job Title :VMS Access Entry
Branch Code :Chicago