Senior Engineer, Solutions S&SS

1 week ago

Long Beach, United States Ricoh USA, Inc. Full time
Job Description

Senior Engineer, Solutions S&SS

POSITION PROFILE

The Senior Engineer, Solutions S&SS (SE) is the technical lead for both pre and post sales implementation of Ricoh's solutions portfolio. The SE is an expert level position which requires deep expertise in integrated solutions including hardware, enablement & standalone software and services. The SE will be required to have expertise in a variety of software solution technologies including varying degrees of industry certifications. The SE is a key member to the account team and is expected to be the customers' trusted advisor throughout the customer life cycle. The SE will be engaged early in a sales cycle to assess the customer's workflow goals, demonstrate solutions, assist in creating a return on investment, provide basic project management of implementations and train the customer. The primary focus of this role is to architect integrated hardware and software solutions that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation. The SE is also a crucial part of the account team to achieve professional services and software revenue quota.

JOB DUTIES AND RESPONSIBILITIES
  • Achievement of assigned professional services and software revenue targets
  • Support Ricoh Sales in the achievement of equipment unit and revenue targets
  • Achievement of assigned non-financial KPI's including pre-sales calls, advanced software demos, and post-sale customer satisfaction follow up meetings. The SE KPI utilization mix is 60% pre-sales and 40% post sales implementation.
  • Achieves subject matter expert status on the Ricoh defined Enablement and Standalone Software Portfolio
  • Responsible for the development and management of customer Statement of Work through customer acceptance
  • Early involvement in the sales process with assigned Sales Reps to evaluate prospective customer needs and to assist with account sales strategy development
  • Assists in the proposal and closing of the sale of complex solutions that impact the customer's workflow
  • Drives post-sales implementation follow-up independent of Sales with goal of ensuring 100% customer satisfaction and uncovering additional workflow and application opportunities. Goal being to drive additional services revenue and print volume through new applications.
  • Applies a consultative approach to analyze and document customer requirements via the Needs Analysis Document. Architects integrated hardware and software solutions that meet customer business goals and technical requirements.
  • Project Manages solutions implementation projects and coordinates with Ricoh, customer, and third-party resources. Ensures seamless transition from installation to post-install field service support.
  • Responsible to secure customer acceptance of the solution implementation plan
  • Responsible for ongoing personal sales, technical, and business skill development through the attainment of appropriate certifications and attendance at training
  • Maintains knowledge of industry and competitive developments as applicable to local markets and position responsibilities.
  • Continued Education on a broad array of solutions enablers and goal to become a subject matter expert in data streams, workflow, finishing, VDP, Web2Print, etc.
Note: Post implementation resolution support for equipment and solutions is not provided by the SE organization. Post implementation support is provided by the Ricoh Technology Services organization via Ricoh Printing Solution Center (PPSC).

QUALIFICATIONS (Education, Experience and Certifications)

Typically Required:
  • Bachelors degree in computer science / information technology or equivalent experience
  • Minimum of 4 years experience in printing pre-sales and post-sales services and solutions implementation in environments and/or industry related experience
  • Strong face to face customer selling, negotiation, and relationship skills.
  • Supports unit sales plan through pre-sales and/or post-sales technical consulting activities presenting solutions of diverse scope where analysis of data requires evaluation of identifiable factors leading to solution ROI, proof-of-concept, Statement of Work, solution implementation, and project management throughout the customer life-cycle.
  • Must meet requirements of Ricoh's 5 Floor Certification training and development program for SE job type
  • Must have Fiery Professional Certification or equivalent field experience
  • Must have CMP Certification through IDEAlliance within first 6 months of employment
  • G7 Certification preferred
  • Must complete assigned Project Management Courses from Ricoh Learning Institute within first year of employment
KNOWLEDGE, SKILLS AND ABILITIES
  • Must be able to work independently and be an intuitive and creative thinker
  • Proven problem analysis and resolution skills
  • Proven knowledge of sales cycle methodologies, processes, and techniques
  • Demonstrated strength in SOW and technical writing
  • Demonstrated strength in presentation skills
  • Knowledge of Color
  • Knowledge of host printing and data center environments
  • Knowledge of print on demand and transactional print environments
  • Understanding of a variety of print description languages including AFP, Metacode, LCDS, Postscript, PDF, and PCL.
  • Understanding of print applications, workflow, and workflow solutions
  • Knowledge of book publishing and direct mail a plus.
  • Knowledge of Xerox Free Flow and Oce Prisma a plus.
  • Networking experience that includes WAN/LAN, TCPIP and network administration
  • Knowledge of Windows and MAC operating systems.
  • Knowledge of Windows and MAC server environments
  • Proficient with Microsoft Office and MAC applications
  • Demonstrates ability to work with diverse teams to formulate account strategy
  • Strong interpersonal, time management and organizational skills.
  • Ability to travel
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
  • Work has cyclical stress due to monthly sales and revenue goals and deadlines. The position also has daily stress due to high pressure and "real time" 24 x7" nature of the print environment.
  • Responsible for the daily management of assigned territories and objectives. Must be able to independently prioritize and address workload demands including conflict resolution and work and travel outside of normal business hours.
  • Requires routine travel within and between Marketplaces.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.


EEO/Affirmative Action Employer -- M/F/Disability/Veteran

  • Senior Engineer, Solutions S&SS

    1 week ago

    Long Beach, United States Ricoh Americas Corporation Full time

    Senior Engineer, Solutions S&SS POSITION PROFILE The Senior Engineer, Solutions S&SS (SE) is the technical lead for both pre and post sales implementation of Ricoh's solutions portfolio. The SE is an expert level position which requires deep expertise in integrated solutions including hardware, enablement & standalone software and services. The SE will be...

  • Senior Software Engineer

    1 week ago

    Long Beach, United States Eliassen Group Full time

    **Onsite | Long Beach, CA** We have a wonderful opportunity for a Senior Software Engineer to join our client. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision...

  • Senior Software Engineer

    1 month ago

    Long Beach, United States Eliassen Group Full time

    **Onsite | Long Beach, CA** We have a wonderful opportunity for a Senior Software Engineer to join our client. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision...

  • Senior Power Systems Engineer

    6 days ago

    Long Beach, United States LVI Associates Full time

    Job DescriptionJob DescriptionWe have a current opportunity for a Senior Power Systems Electrical Engineer out of our client's Long Beach, California office. This opportunity is Hybrid Flexible (3/2 scheduling).Key Responsibilities:Design & Specification: Develop medium-voltage infrastructure designs (2.4kV - 35kV), including switchgear, transformers,...

  • Senior Software Engineer

    2 days ago

    Long Beach, United States Sequence Inc Full time

    Senior Software Engineer, Editor Platform Long Beach, CA Full Time About Sequence Sequence, founded in 2021, is poised to unveil a ground-breaking collaborative video editing platform that empowers storytellers, creators, and filmmakers worldwide. Sequence is venture backed and the team includes former senior talent from AVID and Adobe Premiere Pro. Position...

  • Senior Mechanical Engineer, Avionics Specialist

    1 week ago

    Long Beach, California, United States Vast Full time

    About VastVast is a pioneering company dedicated to contributing to a future where billions of people can live and thrive in space. We are designing and building artificial gravity space stations that enable long-term stays in space without the adverse effects of zero-gravity. Our initial crewed space habitat, Haven-1, will be the world's first commercial...

  • Senior Business Solutions Specialist

    1 week ago

    Long Beach, California, United States SCAN Health Plan Full time

    Company OverviewSCAN Health Plan is a leading health care organization dedicated to providing innovative solutions that improve the lives of our members and community.We are seeking an experienced Senior Business Solutions Specialist to join our team. As a key member of our business intelligence group, you will play a critical role in transforming health...

  • Senior Telecom Solutions Engineer

    7 days ago

    West Palm Beach, Florida, United States Mountain Ltd. Full time

    Mountain Ltd. Mission Statement: We deliver high-quality turnkey engineering solutions for traditional and wireless telecom providers across the United States.We are currently seeking a highly skilled Senior Telecom Solutions Engineer to join our team in the Tampa, FL area. As a valued member of our team, you will play a critical role in helping us achieve...

  • Senior Mechanical Systems Engineer

    7 days ago

    Long Beach, California, United States Actalent Full time

    Job SummaryThis is a unique opportunity for an experienced Senior Mechanical Systems Engineer to join our team at Actalent. As a key member of our engineering services team, you will be responsible for designing and implementing complex mechanical systems for various clients.About the RoleWe are seeking a highly skilled and motivated individual with a strong...

  • Senior Network Engineer

    5 days ago

    Long Beach, United States Infinite Reality LLC Full time

    Infinite Reality (iR) is a global innovation company that powers the next generation of digital media and e-commerce through AI, spatial computing, XR, and other immersive technologies. iR's cutting-edge software, production, marketing services, and other capabilities empower brands and creators to craft inventive digital experiences that uplevel audience...

  • Senior Azure Data Engineer

    5 days ago

    Deerfield Beach, United States INSPYR Solutions Full time

    Title: Senior Azure Data Engineer Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Location: Deerfield Beach, FL (Hybrid 3/2)Duration: 6+ Months contract to hireCompensation: $70.00 - $85/hrWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Senior Azure Data Engineer...

  • Senior Software Engineer

    7 days ago

    Long Beach, California, United States Eliassen Group Full time

    We are seeking a Senior Software Engineer to join our team at Eliassen Group in Long Beach, CA. This is a contract-to-hire opportunity with a competitive hourly rate of $65-$80.Job OverviewThe Senior Software Engineer will be responsible for developing and maintaining software that ingests, processes, and stores telemetry data. They will also work on...

  • Senior Software Engineer

    4 weeks ago

    Long Beach, California, United States Dental Office Full time

    About the Role:As a Senior Software Engineer - Cloud Architect, you will be responsible for designing and implementing cloud-based systems that meet the needs of our clients. Your expertise will be crucial in ensuring the scalability, security, and reliability of our cloud infrastructure.Key Responsibilities:Design and implement cloud-based systemsDevelop...

  • **Technical Solutions Specialist**

    7 days ago

    Long Island City, United States Corporate Hiring Solutions Full time

    Job Title: **Senior Support Engineer**Job Summary:Corporate Hiring Solutions seeks a highly skilled Senior Support Engineer to join our team. As a key member of our technical team, you will be responsible for ensuring the reliable delivery of our MWBE Business Diversity Software solution.Key Responsibilities:Collaborate with the Senior Tech Lead and...

  • Senior Aerospace Systems Integration Engineer

    5 days ago

    Long Beach, California, United States JetZero, Inc. Full time

    About JetZeroJetZero, Inc. is a pioneering aerospace company dedicated to revolutionizing the aviation industry with sustainable air travel solutions.A Competitive SalaryWe offer a competitive salary of $120,000 per year, plus benefits.Aerospace Systems Integration Engineer RoleWe are seeking an experienced Senior Aerospace Systems Integration Engineer to...

  • Senior Mechanical Engineer

    1 week ago

    Long Beach, United States CV Library Full time

    About the Company: At the cutting edge of aerial robotics, our company is redefining the skies with our innovative drone technology. Specializing in the development of high-performance, autonomous drones, we are revolutionizing industries from cinematography to logistics, and beyond. Our ethos centers on dynamic innovation, agile prototyping, and the fusion...

  • Senior Water Treatment Engineer

    5 days ago

    Huntington Beach, California, United States Harrison Consulting Solutions Full time

    **Job Title:** Senior Water Treatment EngineerHarrison Consulting Solutions is seeking a highly skilled and experienced Senior Water Treatment Engineer to join their team in Huntington, New York.The successful candidate will be responsible for performing various engineering tasks related to wastewater collection, conveyance, and treatment processes. This...

  • Senior Network Infrastructure Engineer

    6 days ago

    Long Beach, California, United States Digicentric Incorporated Full time

    Job OverviewDigicentric Incorporated is seeking a highly skilled and experienced Senior Network Infrastructure Engineer to join our team.About the RoleThis is a hands-on position that requires occasional hardware and end-user interaction. The ideal candidate will have a strong background in network administration, Cisco CCNP certification, and experience...

  • Senior Systems Engineer

    1 week ago

    Long Beach, United States Blue Shield of CA Full time

    Your Role The Productivity Engineering team is responsible for all engineering aspects of client devices. The Systems Engineer will report to the Technical Sr. Manager. In this role you will manage our windows platform from OS configuration down to application management. The ideal candidate should have experience in partnering with business stakeholders to...

  • Senior DevOps Engineer

    6 days ago

    Long Beach, United States Professional Search Group (PSG) Full time

    Job DescriptionJob DescriptionProfessional Search Group (PSG) has teamed up with a Top 25 LA Startup company in Aerospace to find an experienced Senior DevOps Engineer to join their team. This is a well-established, US based business that has a long-standing partnership with Professional Search Group. We are looking for someone who is passionate about...