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    1 week ago

    Baltimore, Maryland, United States Marriott International Inc Full time

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    Baltimore, Maryland, United States free-classifieds-usa Full time

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    Baltimore, Maryland, United States Donohoe Construction Company Full time

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    Baltimore, Maryland, United States Pyramid Global Hospitality Full time

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  • Guest Service Representative

    38 minutes ago

    Baltimore, Maryland, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and...

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    Baltimore, United States ASM Global Full time

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  • Guest Services Representative

    3 months ago

    Baltimore, United States ASM Global Full time

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    Baltimore, Maryland, United States Futurecare Full time

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    Baltimore, Maryland, United States Study Hotels Full time

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    Baltimore, Maryland, United States Pyramid Global Hospitality Full time

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  • Guest Service Representative

    2 months ago

    Baltimore, United States Marriott International Inc Full time

    Job Number 24125188 Job Category Rooms & Guest Services Operations Location Baltimore Marriott Waterfront, 700 Aliceanna Street, Baltimore, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room...

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    Baltimore, Maryland, United States Remington Full time

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    Baltimore, Maryland, United States Remington Full time

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    Baltimore, Maryland, United States Remington Full time

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  • Guest Services Representative

    3 weeks ago

    Baltimore, Maryland, United States Donohoe Companies Full time

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    4 days ago

    Baltimore, Maryland, United States Study Hotels Full time

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  • Guest Services Representative

    3 weeks ago

    Baltimore, Maryland, United States Residence Inn East Baltimore at the Johns Hopkins Medical Campus Full time

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Guest Service Representative

4 months ago

Baltimore, United States Marriott Full time

Job Number 24078652 Job Category Rooms & Guest Services Operations Location Baltimore Marriott Waterfront, 700 Aliceanna Street, Baltimore, Maryland, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.