Scheduler / Contact Center

1 week ago

Albuquerque, United States Lovelace Health System Full time
Overview

Join our team as a day shift, full-time, Central Scheduler in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

  • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

  • Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
Responsibilities
  • The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
  • Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aid in patient to clinic healthcare questions. Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR). Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
  • Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications

Job Requirements:

  • High School Diploma or GED equivalent.
  • Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook.
  • Knowledge of standard office procedures and equipment.

Preferred Job Requirements:

  • Associate degree or higher in related field of study.
  • 1+ year healthcare background/experience and/or call center experience.
  • 2+ years of experience working in a healthcare field/role or call center environment.

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