IT Service Desk Technician

4 weeks ago

Fargo, United States Choice Bank Full time
Job Summary

The Service Desk Technician Tier is an integral member of the IT Service Team. With a focus on providing an excellent user experience, the Technician will provide remote and onsite support to Internal Team Members related to Software and Hardware through various channels including phone, chat, incidents, and requests.

Responsibilities
  • Answers inbound calls and chats to assess issue, documents discovery information within ticketing system. Works to provide resolution to issues. Documents troubleshooting steps, resolution and closes ticket or escalates to respective internal team.
  • Works submitted incidents and requests effectively and efficiently to meet SLA. Work includes interaction with submitter to assess issue: documents discovery information within ticketing system. Works to provide resolution to issues. Documents troubleshooting steps, resolution and closes ticket or escalates to respective internal team.
  • Provide remote computer support, walk up support, and other duties as assigned.
  • Curator of great user experience. You understand the importance of providing an excellent user experience and work to provide it in everything you do.
Qualifications

• Experience with common end user applications including Windows 10, Microsoft Office, and Outlook.

• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

• Technology enthusiast with familiarity with various operating systems and platforms that can creatively solve problems and think critically.

• Resourceful individual with ability to diagnose and resolve problems quickly.

• Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills.

• Ability to work well under pressure and thrive in a fast-paced work environment.

• Follow all standard operating procedures through the effective use of Knowledge and Standard Operating Procedures

Service Desk Tech
  • 0 to 1 years of relevant experience
Service Desk Tech II
  • 2 to 4 years of relevant experience with requisite competencies
Service Desk Tech III
  • 4 to 6 years of relevant experience with requisite competencies
Sr. Service Desk Tech
  • 7 years of relevant experience of relevant experience with requisite competencies
Cultural Alignment

Choice is #PeopleFirst, banking second.

People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.
  • Embrace change and encourage innovation.
  • Know when to ask for help and know when to offer help.
  • Better the places we live.
  • Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.

Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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