Business Analyst

1 week ago

Austin, United States Omni Inclusive Full time

We are seeking an outstanding operations analyst who embodies Salesforce values. Your track record of driving results, deep understanding of process improvement, and strategic mindset will be instrumental in re-imagining the way we provide Benefits to our partners. This role will be dedicated to supporting ongoing process assessments and improvements, documentation activities, project/change management activities, and support/execute team's operational rhythm. It will also be focused on designing & documenting processes to assist in bulk clean up efforts required to move all legacy processes to the new & improved processes.

The ideal candidate will demonstrate excellent communication skills and have the ability to engage with and become a trusted advisor to cross-functional stakeholders. This role calls for a strong, proactive, value-first team player who thrives in a fast-paced, collaborative environment and loves working with the best operations team in the world.

You will collaborate with other cross-functional leaders and subject matter experts inside Salesforce, finding ways to drive Partner Benefits process improvements. Your ability to build and nurture cross-functional relationships, cultivate an innovative culture, and inspire excellence will be key to achieving our ambitious goals in the Benefits operations space.

Responsibilities:
* Document processes to facilitate provisioning operations for partner support teams
* Identify areas of opportunity to align legacy partner operations with current enterprise/ commercial processes
* Collaborate with cross-functional teams to drive internal/external enablement
* Develop actionable steps that will improve provisioning processes and optimize results; gather and interpret data, drive benefits case assessment, identify trends and unique use cases
* Manage all project and change management activities and reporting
* Support and action team's operational rhythm/ cadence (business reviews, reporting, roll-ups, benefits review committee)

Requirements:
* Relevant Experience: 3+ years of experience in the technology industry, with a specific focus on operations and/or partner program support
* Self Starter who is highly motivated, takes initiative and can manage day to day without direct supervision.
* Fast learner who can get up to speed quickly
* Willing & able to go above and beyond to find answers and provide a resolution
* Solid analytical and organizational skills
* Team Player who can put the team before self.
* Highly collaborative with cross functional stakeholders
* Excellent communications skills in order to communicate consistently and effectively across all teams with ability to communicate clearly and professionally, both verbally and in writing
* Ability to be humble and accountable.
* Ability to present complex information in a concise manner
* Demonstrated passion for excellence with respect to treating and caring for clients; maintains a level head and is able to handle stressful situations, complaints and challenging clients in a professional manner
* Ability to multi-task, prioritize and be detail-oriented
* BS/BA degree preferred or equivalent experience

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