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Level 1 IT Support Technician

4 months ago

Kentwood, United States Fifth Wheel Freight Full time

FWF, a leading Third-Party Logistics (3PL) provider, is seeking a dedicated Level 1 IT Support Technician to provide essential technical support within our mid-size office environment in Grand Rapids. The successful candidate will be the frontline support for all basic IT-related issues, ensuring smooth and efficient operation for all users by addressing a variety of technical concerns, with a primary focus on password resets, hardware troubleshooting, and software administration.

About FWF

FWF is a third-party logistics and transportation company headquartered in Grand Rapids, MI. Together, we have paved the way in the transportation industry since our founding in 2012. Our award-winning culture is devoted to empowering people and collectively creating an environment of excellence as we strive to move teammates, partners, and customers upward to create a lasting impact. As a 3PL, we specialize in full truckload (TL), less-than-truckload (LTL), drayage, rail, and international ground and air freight. FWF's services extend far beyond moving freight. In addition to logistics and transportation services, we provide ongoingleadership development,diversity, equity, and inclusion guidance, andspecialized industry training. Learn more about us at fwf.com.

Responsibilities

• Provide prompt and effective technical support for issues related to passwords, keyboard/ mouse/docking station malfunctions, and Microsoft Office Suite problems

• Conduct initial troubleshooting for web-based applications and determine when to escalate issues to upper-level support teams

• Troubleshoot hardware, software, and peripheral issues, offering timely and user-friendly assistance

• Assist with the administration and troubleshooting of Windows OS and macOS environments

• Document all support activities, incidents, and resolutions in the help desk tracking system

• Collaborate with IT team members to improve support processes and user satisfaction

What We Commit To You

• Transparent and people-first culture

• Support to create clear and concise career-oriented goals

• Opportunity for continued growth and development

Qualifications

Required

• Solid understanding of computer hardware, components, and peripherals

• Proficiency in troubleshooting processes for computers, electronics, and software

• Familiarity with Windows OS and basic knowledge of macOS

• Experience with Microsoft Office tools and troubleshooting related issues

• Ability to communicate effectively with users of varying technical backgrounds

• Work in-person at our office in Grand Rapids

Preferred

• Prior experience in an enterprise computing environment

• Experience working in a help desk, call center, or customer service role

• Certification in CompTIA A+ or equivalent practical experience

• Familiarity with Active Directory and enterprise troubleshooting

• Experience in the freight/logistics industry is highly desirable, providing insight into industryspecific challenges and opportunities

• Ability to work effectively in a fast-paced, collaborative environment

Compensation And Benefits

• Compensation range between $45-$55k

• Health, Dental, Vision, Pet, Life, and Disability insurance options available after an initial 90-day period

• 401(k) retirement plan with company match available after an initial 90-day period

• Discounted gym membership

• Employee assistance and discount programs

• Dependent Care Reimbursement Account

• Paid time off, sick days, parental leave, and holidays

Awards and Recognition

• Inc. 5000 Fastest-Growing Private Companies in America

• Inc. 5000 Regionals: Midwest

• A Transport Topics Top Freight Brokerage Firm

• Top Company for Women to Work for in Transportation• Detroit Free Press Top Workplaces

• Michigan Celebrates Small Business 50 Companies to Watch

• West Michigan's Best and Brightest Companies to Work For

At FWF, we embrace diversity and are committed to creating an inclusive environment where every individual is respected and valued. Our values - Show don't tell, honor your word, impact those around you, education creates excellence, leadership beyond title, and do what it takes - guide us in promoting equal opportunity and fostering a culture that thrives on equality.