Field Service Engineer

7 days ago

Watertown, United States Fotona Full time

Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.

Fotona is currently seeking a Field Service Engineer based in the Boston area to join our growing US team.  The primary responsibility of the Field Service Engineer is to provide exceptional technical service and support to Fotona's customers in New England and across the United States. Fast, courteous, and professional customer interactions and solid technical skills are of the utmost importance. The Field Service Engineer is responsible for performing and documenting laser installations, preventive maintenance, and repairs to Fotona's medical and dental laser systems, accurately and efficiently responding to customer inquiries regarding error codes and orders, and providing management with daily communications regarding service orders.  Training on our laser systems will be provided.

Compensation:

  • Competitive pay based on experience.

  • Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance

  • 401(k) with matching.

  • Advancement opportunities within a fast-growing and industry-leading company in healthcare.

Responsibilities:

  • Independently perform complex troubleshooting and repairs while working within the established procedures (training provided).

  • Instruct customers and staff in applications and operations of the equipment (training provided).

  • Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required. 

  • Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner.

  • Ensure proper compliance with applicable FDA regulations provided by the company.

  • Ensure effective, accurate, and prompt handling of ALL customer needs in a professional and systematic manner.

  • Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees.

  • Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times.

Education & Experience:

  • Minimum Associate's or Technical Degree required; Bachelor's Degree preferred.

  • Education or experience with photonics, electronics, biomedical engineering, or similar preferred.

  • Customer service and/or field service experience is a strong plus.

Skills and Abilities:

  • Clear and friendly communication style with excellent command of English.

  • Exceptional attention to detail.

  • Ability to write correspondence and emails to customers.

  • Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)

  • Work well as a team member and independently with minimal or no supervision.

  • Microsoft Office, Excel, Outlook, and Word skills.

Additional Requirements:

  • Ability to travel up to 75%.

  • Ability to work flexible hours, including some evenings and weekends.

  • Ability to lift and carry up to 50 lbs. though not on a daily basis, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters.

  • Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods.

  • Ability to analyze, test, and repair electronic equipment.

*Fotona is an equal-opportunity employer.

Powered by JazzHR

  • Principal Infrastructure Engineer

    6 days ago

    Watertown, Massachusetts, United States Infrastructure Design Group, Inc Full time

    Job OverviewInfrastructure Design Group, Inc. is a leading civil engineering and land surveying services firm with a strong presence in eastern South Dakota, southwest Minnesota, and northwest Iowa.We offer competitive compensation for our Staff Engineer position, including an estimated annual salary of $80,000 in the Sioux Falls, Mitchell, or Watertown, SD...

  • Civil Engineering Project Coordinator

    2 weeks ago

    Watertown, Massachusetts, United States City of Watertown Full time

    The City of Watertown is seeking a highly skilled Senior Engineering Technician to join their Water Department. This is a challenging opportunity for an experienced professional to contribute to the development of City projects.Estimated salary: $85,000 - $110,000 per year, depending on qualifications and experience.About the JobWe are looking for a...

  • Senior Engineering Project Coordinator

    6 days ago

    Watertown, Massachusetts, United States City of Watertown Full time

    The City of Watertown is seeking a highly skilled Senior Engineering Technician to join its Water Department team.Job SummaryWe are looking for an experienced engineering professional to perform various tasks related to project specifications and design, including surveying project sites, coordinating contract workers, inspecting construction and materials,...

  • Product Safety System Engineer

    3 weeks ago

    Watertown, United States Boston Dynamics Full time

    Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. We combine the principles of dynamic control and balance with sophisticated mechanical designs, cutting-edge electronics, and next-generation software for high-performance robots equipped with perception, navigation, and intelligence. Boston Dynamics has an...

  • Entry Level Transportation Engineer

    7 days ago

    Watertown, United States Vanasse Hangen Brustlin , Inc. Full time

    Entry Level Transportation EngineerJob Locations US-MA-Watertown | US-MA-BostonID 2024-4638Category EngineeringType Regular Full-TimeCareer Stage Type Entry level# of Openings 1OverviewABOUT THE POSITION VHB is seeking a Transportation Designer to join our growing Transportation Systems Group in New England. This role can be based out of our Watertown,...

  • Software Engineer Spring Co-op, Services Engineering

    1 month ago

    Watertown, United States Pegasystems Full time

    Software Engineer Spring Co-op, Services Engineering Job Category: Internships Location: US - Massachusetts - Waltham ShareCopying... Before You Apply: This position is not eligible for employment authorization. Meet Our Team: As a member of a data runtime team, you will work closely with fellow team members, product management, and other global teams to...

  • Energy Engineer

    7 days ago

    Watertown, United States gpac Full time

    Job Description Our client is currently looking to hire an experienced Energy Engineer to join their team. They have a backlog of exciting work, projects consistently being build and a strong outlook for future growth of the company. They are looking for someone who can perform detailed energy audits and lead/assist with follow-up design recommended Energy...

  • Engineer III, Validation

    7 days ago

    Watertown, United States Thermo Fisher Scientific Full time

    Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description COMPANY: Thermo Fisher Scientific Inc. LOCATION: 168 Third Avenue, Waltham, MA 02451 TITLE: Engineer III, Validation HOURS: Monday to Friday, 8:00 am to 5:00 pm DUTIES: • Draft validation protocols for method crossovers and performance qualification for QC instruments; •...

  • Sustaining Engineer

    7 days ago

    Watertown, United States Crenlo Engineered Cabs Full time

    SUMMARY: The Sustaining Engineer supports Crenlo Engineered Cabs North American facilities (Rochester, Minnesota, Watertown, South Dakota and Greeneville, Tennessee) off-highway cab products currently in production by improving safety in manufacturing of current products, support existing products for ease of manufacture, implement quality improvements and...

  • Lead Building Engineer

    4 days ago

    Watertown, United States lincoln property company Full time

    Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company...

  • Sustaining Electrical Engineer

    1 month ago

    Watertown, United States Boston Dynamics Full time

    As a Sustaining Electrical Engineer on the Spot team, you will support the electronics for all fielded versions of Boston Dynamics' quadruped mobile robots. You will be responsible for electrical bug triage, troubleshooting, and resolution. Additionally, you will support the operations team by resolving component obsolescence issues, qualifying production...

  • Field Mechanic

    3 weeks ago

    Watertown, United States Terex Corporation Full time

    Job Description:Position Title: Mobile Field Mechanic Location: North DakotaReporting to: Field Service SupervisorOpen to Relocation: NoOn-Site/Hybrid/Remote: RemoteTravel Required: 100%Terex Utilities is growing and expanding our service support across the US to continue to help serve our communities by listening, responding and delivering solutions....

  • United Parcel Service | Seasonal Support Driver | watertown, ny

    1 week ago

    watertown, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...

  • Intern, Software Engineer

    1 month ago

    Watertown, United States Knorr-Bremse Full time

    Intern, Software Engineer LOCATION: Watertown / New York (US-NY), United States " BRAND: New York Air Brake " REQUISITION ID: 7419 " JOB GRADE: 0 " ON-SITE/REMOTE: On-site Since 1890, New York Air Brake has been an innovative leader in the heavy-haul railroad industry. As a member company of Knorr-Bremse -the world's leading manufacturer of braking systems...

  • Intern, Test Engineer

    3 months ago

    Watertown, United States Knorr-Bremse Full time

    Intern, Test Engineer LOCATION: Watertown / New York (US-NY), United States " BRAND: New York Air Brake " REQUISITION ID: 7415 " JOB GRADE: 0 " ON-SITE/REMOTE: On-site Since 1890, New York Air Brake has been an innovative leader in the heavy-haul railroad industry. As a member company of Knorr-Bremse -the world's leading manufacturer of braking systems for...

  • Apprentice - Level 3 in Engineering and Manufacturing

    3 weeks ago

    Watertown, United States GPAC Full time

    p>An employee owned and operated manufacturer is searching for a Manufacturing Engineer to join their team. p>Manufacturing Engineer Responsibilities:Responsible for the development of engineering instructions using manufacturing engineering practices.Participate in concurrent engineering design reviews.Evaluate and approve drawings, routings, specs, and...

  • Post Frame Building Engineer Specialist

    6 days ago

    Watertown, Massachusetts, United States Hansen Pole Buildings Full time

    Job DescriptionHansen Pole Buildings, LLC is a renowned market leader in the post frame building industry. We are seeking a highly skilled Registered Professional Engineer located in West Fargo, ND. Your primary responsibility will be to ensure the safety and strength of our post frame building kits.Responsibilities:Review and seal drafted custom plansApply...

  • Package Delivery Assistant

    3 days ago

    Watertown, Tennessee, United States United Parcel Service Full time

    Seasonal Package Delivery Assistants are in high demand at United Parcel Service, offering excellent weekly pay and growth opportunities. The ideal candidate will be physically fit, able to lift up to 70 lbs, and enjoy working outdoors.About UPSWe're more than just a delivery service - we're hardworking professionals working in various fields, including...

  • Mechanical Development Engineer

    5 days ago

    Watertown, United States Bosch Group Inc Full time

    Job Description The Mechanical Development Engineer will work to develop new products that meet performance, quality, safety, and market requirements. Key responsibilities include full system and operations expertise of Air Source Heat Pump (ASHP), define product requirements to manufacturing suppliers, Mechanical product support on new product development...

  • Electrical Design Engineer

    3 weeks ago

    Watertown, United States Standex Full time

    An Electrical Design Engineer is a technical professional who is responsible for creating design specifications for a variety of electromechanical components, primarily including but not limited to designs requiring magnetic field mapping and analysis, modeling of electromagnetic systems and incorporating physics of converting mechanical energy to electrical...