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Front Desk Supervisor

4 months ago

West Yellowstone, United States Under Canvas Inc. Full time

Summary

As a Front Desk Supervisor with Under Canvas, you are responsible for the operation of the Front Desk and the supervision of the Camp Concierges and Night Audits. You will engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes team member housing for the duration of employment.

Competencies
  • Effective Communication
  • Adaptagility
  • Decision Making
  • Initiative
Key Responsibilities
  • Maintain composure, take-action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property
  • Provide clear, accurate, complete, and timely communication
  • Learn and share your knowledge of local culture, activities, and adventure activities
  • Anticipate workflow and appropriately delegate tasks
  • Ability to independently resolve guest recovery situations while Assistant General Manager/General Manager are not present
  • Find ways to streamline processes to maximize efficiency and resource use
  • Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors
  • Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services
  • Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
  • Participate in weekly and daily meetings to ensure the Camp Concierges and Night Audit are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals
  • Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing
  • Ensure you are working efficiently with available resources
  • Ability to meet deadlines and scheduling needs
  • Assist management in hiring, training, scheduling, and coaching employees.
  • Properly assign rooms based on inventory, requests, and guarantees.
  • Lead the front desk team in Under Canvas sustainability efforts.
  • Work with housekeeping supervisor to ensure all lost and found items are properly handled.
  • Develop and maintain a great relationship among your team members creates a warm and fun environment where all feel welcome and appreciated.
  • Other duties as assigned
Preferred Qualifications
  • High School Diploma/GED
  • 1+ years of prior supervisor experience
  • Experience in and/or ability to utilize POS and reservations systems
  • Ability to influence others, lead and work as a team
  • Solutions-oriented mindset
  • Strong customer service and team leadership skills
  • Attention to detail
  • Strong Communication skills; genuine, outgoing, friendly, and dynamic
Additional Information
  • Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
  • Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
  • Able to stand and move for long periods of time
  • Operate guest transport carts and/or property vehicle
  • Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
  • Bend and stoop
  • This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health Insurance
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.