Current jobs related to Bilingual French Customer Service Case Manager - Melbourne - Percepta

  • Bilingual French Customer Service Case Manager

    2 months ago

    Melbourne, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Bilingual French Customer Service Case Manager (03XRT)US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL, you’ll be a part of creating and delivering amazing customer...

  • Bilingual French Customer Service Case Manager

    3 months ago

    Melbourne, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What Youll Be Doing The Customer Service Case Manager...

  • Bilingual French Customer Service Case Manager

    2 months ago

    Melbourne, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Service Case Manager...

  • Bilingual French Customer Service Case Manager

    4 months ago

    Melbourne, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support . As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Service Case...

  • Bilingual French Customer Service Case Manager

    3 weeks ago

    Melbourne, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Service Case Manager...

  • Bilingual French Customer Service Case Manager

    3 weeks ago

    Melbourne, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Service Case Manager...

  • Bilingual French Customer Service Representative

    2 weeks ago

    Melbourne, Florida, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and bilingual French Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesProvide top-notch customer service to...

  • Bilingual French Customer Support Specialist

    4 weeks ago

    Melbourne, Florida, United States Percepta Full time

    Percepta is looking for a Customer Service Case Manager (Bilingual French) to enhance customer satisfaction and loyalty. This role involves delivering exceptional service and support to our clients.Key Responsibilities:Deliver exceptional customer support by establishing trust and enthusiasm with clientsServe as a knowledgeable resource for product...

  • French Customer Service Representative

    4 weeks ago

    Melbourne, Florida, United States Percepta Full time

    At Percepta, we excel in delivering exceptional customer support across various markets. As a fully remote Customer Service Case Manager (Fluent in French), you will be instrumental in crafting outstanding customer interactions while embracing a unique organizational culture. Key Responsibilities Provide exemplary customer service, fostering trust and...

  • Customer Experience Specialist

    3 days ago

    Melbourne, Florida, United States Navy Times Full time

    Job DescriptionWe are seeking a highly skilled Customer Experience Specialist - French Bilingual to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients.Key Responsibilities:Provide top-notch customer service to clients via phone, email, and chatAct as a liaison...

  • Customer Experience Specialist

    3 months ago

    Melbourne, United States Navy Times Full time

    Location: US-FL-Melbourne Posted: 02/07/2022 Closing: 03/06/2022 Degree: High School Type: Full-Time Experience: At least 2 year(s) Job description At Percepta, we bring first-class service across each market we support. As a **Customer Experience Specialist** in **Melbourne, FL**, youll be a part of creating and delivering amazing customer experiences,...

  • Bilingual Customer Support Case Manager

    4 weeks ago

    Melbourne, Florida, United States Percepta Full time

    At Percepta, we are dedicated to delivering exceptional customer support across all markets. As a fully remote Customer Service Case Manager (Fluent in French), you will be instrumental in fostering outstanding customer interactions while embracing a unique corporate culture. Key Responsibilities Provide exceptional customer support, establishing trust...

  • Customer Experience Specialist

    1 week ago

    Melbourne, Florida, United States Navy Times Full time

    About the RoleWe are seeking a highly skilled and fluent French Bilingual Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer issues, and building strong relationships with our customers.Key ResponsibilitiesProvide exceptional...

  • French-Speaking Customer Support Specialist

    3 weeks ago

    Melbourne, Florida, United States Percepta Full time

    At Percepta, we excel in delivering exceptional customer support across various markets. As a fully remote Customer Service Case Manager (Fluent in French), you will be instrumental in crafting outstanding customer interactions while embracing a unique organizational culture.Key ResponsibilitiesProvide exceptional customer support, fostering trust and...

  • Bilingual Customer Service Representative

    1 week ago

    Melbourne, Florida, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and concernsUtilize...

  • French Language Customer Support Specialist

    2 weeks ago

    Melbourne, Florida, United States Percepta Full time

    Job SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Percepta. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences to our clients, utilizing your strong communication skills and knowledge of the automotive industry.Key ResponsibilitiesProvide...

  • Multilingual Case Manager

    3 weeks ago

    Melbourne, Florida, United States Percepta Full time

    Job SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Percepta. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences to our clients, utilizing your strong communication and problem-solving skills to resolve customer inquiries and concerns.Key...

  • Customer Service Case Manager

    2 months ago

    Melbourne, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Customer Service Case Manager (03XG6)US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Customer Service Case Manager in working on site in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying...

  • Customer Service Case Manager

    3 weeks ago

    Melbourne, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support. As a Customer Service Case Manager in working on site in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Service Case Manager will work with...

  • Bilingual Customer Service Representative

    3 days ago

    Melbourne, Florida, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Percepta. As a key member of our Melbourne Customer Relationship Center, you will be responsible for providing exceptional customer service to our clients, utilizing your fluency in Spanish and English to resolve customer inquiries and concerns in...

Bilingual French Customer Service Case Manager

4 months ago

Melbourne, United States Percepta Full time

Description

At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the Customer Service Case Manager (Bilingual French) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty.

During a Typical Day, You’ll

  • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services

  • Act as a resource for all product knowledge and service support

  • Schedule activities as required for special events

  • Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner

  • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction

  • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs

  • Be responsible for handling emails and chats

  • Exhibit strong follow-up and organizational skills, in both verbal and written communication

  • Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers).

  • Return all email and voice mail messages promptly and follow up with customers and dealers as committed

  • Be responsible for documenting customer inquiries and concerns

  • Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans

  • Participate in business-related marketing and sales projects

  • Meet specified goals as set forth by management

  • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth

  • Work as a team player – assist other team members when in need of support

What You Bring to the Role

  • High school diploma required; Associate or bachelor’s degree is a preferred

  • Bilingual English and Canadian French (Fluent) – must be able to pass verbal and written assessments

  • A minimum of two (2) years of experience in customer service, call center, hospitality, or public relations, or sales

  • Experience in a luxury field (hospitality or brand product) is a plus

  • Knowledge of the automotive industry is a plus

  • Strong verbal and written communication skills

  • Strong customer service, interpersonal, and relationship-building skills

  • Excellent English language (oral and written), with grammatical knowledge and etiquette

  • Typing skills (minimum of 30 words per minute)

What You Can Expect

  • Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour $2.00 per hour premium for the bilingual French skill

  • Health/Dental/Vision/Life Insurance

  • Flexible Spending Account (FSA) and Health Savings Account (HSA)

  • 401(k) with company match

  • Vacation/Sick Time and Paid Holidays

  • Tuition Reimbursement

  • Employee Assistance Program

  • Employee Discount Program

  • Training and Development Programs (Percepta College)

  • Employee Rewards Program (Perci Perks)

A Bit More About Your Role

This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day . As a Percepta team member, you can expect:

Culture of Service – to be treated like you are the customer from day one

Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions

Respect – a team that is accountable, dependable, and gives you their full attention

Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

#LI-Remote

Primary Location: US-FL-Melbourne

Req ID: 03UZV