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IT Help Desk For Night Support
4 months ago
IT Help Desk For Night Support
Approximately one-year renewable contract option to hire. Working Remotely.
Night shift hours - Sun-Thursday 2 shifts
9pm EST to 5 am EST or 5 am EST to 1pm EST
IT Help Desk Night Support Specialist with experience providing IT help desk/phone support in large corporate environment.
Requirements:
- Provide routine IT phone support on hardware and software utilized by the organization.
- Troubleshoot network devices such as POS, Mobile scanning devices, Android/Zebra, day scanners, hip/receipt printers, etc.,
- Manage relatively simple hardware, software, or network problems.
- Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle.
- Use judgment and decision-making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or workstation.
- Must be very customer service oriented, have prior IT support experience working with Windows 7-10, MS Office Suite, PC connectivity issues, proprietary software support.
- Any experience working with Linux/Unix command line support or Cisco command prompt (routers/switches) is a plus.
- Excellent opportunity for recent college graduate with IT Degree. Candidates with A+ or NET+ or other IT certs are ideal. Prior technical or customer service - phone support experience is ideal.
- Must be dependable and reliable to work onsite.
- Must be self-starter, willing to learn and grow with a large corporate company. Local candidates only ??? MS Teams Video interviews.
All candidates must pass 20-year criminal background check - No felonies.
Category Code: JN008
