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Hotel Front Desk Agent

4 months ago

Scottsdale, United States Hyatt House Scottsdale Full time

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Handle customer complaints as necessary • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Has experience answering telephone calls and troubleshooting stressful situations • Working knowledge of Microsoft Office and reservation management systems • High school diploma, GED, or equivalent • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

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