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Account Representative II-Bill/Coll/Den

4 months ago

Altamonte Springs, United States AdventHealth Full time

All the benefits and perks you need for you and your family:

· Benefits from Day One

· Career Development

· Whole Person Wellbeing Resources

· Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift : Monday-Friday - 8:00am to 4:30pm

Job Location : Remote

The role you’ll contribute:

Under general supervision and direction, it’s the responsibility of the Account Representative II to bill, follow-up, and manage denials to timely collect on assigned accounts receivable . Daily communicates with team members and manager on assigned projects in collaboration to meet prescribed deadlines. Examines contracts, and learns payer contracts to understand reimbursement methodology to appropriately reconcile patient accounts. Resolves and resubmits rejected claims appropriately as necessary. Processes daily and special reports, unlisted invoices and letters, error logs, stalled reports, and aging claim reports. Reviews previous account documentation, determining appropriate action(s) necessary to resolve avoid denial, and facilitate timely payment. Performs outgoing calls and accepts incoming calls from patients and insurance companies to obtain necessary information for accurate billing, collections, and correction of denials, accurately documenting the patient account. Actively prioritizes all outstanding customer service concerns and accepts responsibility in maintaining relationships that are equally respectful to all. Participates in continuing education, team meetings, and performs other functions as assigned by supervisor/manager. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

Demonstrates, through behavior, AdventHealth’s service standards.

· Works with insurance payers to ensure proper billing, collections, or denial management on patient accounts. Depending on payer contract may be required to participate in conference calls, review accounts receivable reports, and compile the issue report to expedite resolution of accounts.

· Examines contract to ensure proper reimbursement, helps educate team members on inconsistencies in processing, and document any changes contract, if identified.

· Works follow up report daily, maintaining established goal(s), and notifies supervisor of issues preventing achievement of such goal(s). Follows up on daily correspondence (denials, underpayments, billing) to appropriately work patient accounts. Assists customer service with patient concerns/questions to ensure prompt and accurate resolution is achieved. Produces written correspondence to payors and patients regarding status of claim, requesting additional information, etc.

· Reviews previous account documentation, determining appropriate action(s) necessary to resolve each assigned account. Initiates next billing, follow-up and/or collection step(s), this is not limited to calling patients, insurers, or employers, as appropriate. Sends initial or secondary bills to Insurance companies

· Documents billing, denials and/or collection step(s) that are taken and all measures to resolve assigned accounts, including escalation to supervisor/manager if necessary. Processes administrative and medical appeals, refunds, reinstatements, and rejections of insurance claims.

· Consistently communications with team members to foster a collaborative atmosphere and engages with supervisor/manager on any potential educational opportunities, providing updates on assigned projects. Attends required scheduled meetings, events, and activities

· Assists team members regularly, providing feedback, ensuring both goals and job requirements are met as assigned by manager. Helps with training new staff, performs audits of work performed, and communicates progress to appropriate supervisor. Assist the supervisor/manager as requested.

· Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account

· Takes on department projects as assigned by their supervisor and/or manager

Qualifications

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED:

  • Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.

  • Ability to be responsive to ever-changing matrix of hospital needs and act accordingly.

  • Working knowledge of the Revenue Cycle and the links between departments: Charge Capture, Consumer Access, PreAccess, HIM, Coding, and Patient Financial Services.

  • Self-motivator, quick thinker, communicates professionally and effectively in English, both verbally and in writing.

  • Typing skills equal to 20 words per minute.

  • Proficiency in performance of basic math functions.

  • Ability to communicate professionally and effectively in English, both verbally and in writing.

  • Proficiency in Microsoft office products such as Word and Excel.

  • Strong analytical and research skills.

· Able to conduct assigned work in either a fully remote or hybrid work environment

KNOWLEDGE AND SKILLS PREFERRED :

· Cerner Patient Accounting

· SSI Claims Scrubber

· Epic

EDUCATION AND EXPERIENCE REQUIRED:

· Three-years of experience in Patient Financial Services or related areas such as patient registration, finance, insurance collections, customer service, coding, medical, or contract management

· High school diploma or GED

EDUCATION AND EXPERIENCE PREFERRED :

· Associate degree in business or related field

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED :

· Certified Revenue Cycle Representative (CRCR)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 - Day

Req ID: 24019740

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.