Level One IT Help Desk Technician

1 week ago

West Columbia, United States House of Raeford Farms Full time
Job Title: Level One IT Help Desk Technician

Location: Columbia, SC

Job Type: Full-time

About Us:

House of Raeford Farms is a dynamic and innovative company committed to delivering exceptional food for its customers. We are seeking a motivated and customer-focused individual to join our IT team as a Level One IT Help Desk Technician at our Columbia, SC facility.

Job Summary:

The Level One IT Help Desk Technician is responsible for providing first-line technical support to internal and external customers. This role involves diagnosing, troubleshooting, and resolving basic technical issues related to hardware, software, and networking. The ideal candidate is a problem-solver with strong communication skills and a passion for technology.

Key Responsibilities:
  • Provide first-level technical support via phone, email, and chat to resolve hardware, software, and network-related issues.
  • Log, track, and manage help desk tickets in the IT service management system.
  • Escalate complex issues to higher-level support teams when necessary.
  • Assist with the setup, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals.
  • Support end-users in the installation and use of standard software applications.
  • Reset passwords, manage user accounts, and provide access control according to company policies.
  • Document solutions and create knowledge base articles for common issues.
  • Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
  • Participate in ongoing training to stay current with technology trends and company policies.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • Supportive and collaborative team environment.
House of Raeford Farms Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Please send all resumes to Christen.Christian@houseofraeford.com**

Qualifications:
  • High school diploma or equivalent; an associate's degree in IT or a related field is a plus.
  • Basic understanding of computer hardware, software, and networking principles.
  • Familiarity with Windows operating systems.
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Customer service experience is highly desirable.
  • Willingness to learn and adapt in a fast-paced environment.
Preferred Skills:
  • Experience with IT service management tools (e.g., Freshworks, ServiceNow, Zendesk).
  • Basic knowledge of Active Directory, Office 365, and remote desktop tools.
  • Certifications such as CompTIA A+ or Microsoft Certified: Fundamentals are advantageous.
Working Conditions:
  • Office environment with occasional requirements for in-plant support.
  • Travel to the Live Office in Leesville, SC and Hatchery & Feed Mill in Moneta, SC when needed.
  • May require occasional after-hours or weekend work to address critical issues.

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