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Customer Relations Associate

4 months ago

Wichita, United States Belcan Full time

Customer Relations Associate

Job Number: 349443

Category: Administrative

Description: Job Title: Customer Relations Associate

Location: Wichita, KS,

Zip Code: 67226

Start Date: Right Away

Job Type: Contract

Schedule: M-F, 7am-3:30pm with some flexibility

Pay Rate: Starting at $19.91/hr DoE

Keywords: #CustomerServiceJobs #AerospaceIndusrtyJobs

JOB RESPONSIBILITIES:

  • Perform duties related to overall customer service and account management: logistics, contract management, and customer relations

  • Effectively manage a large amount of written communication and data while complying with internal and external process.

  • Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.

  • Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.

  • Utilize enterprise system (SAP) to input or extract repair/material data.

  • Assists in interface with intra-company departments relative to warranty, credit, billing, etc.

  • Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.

  • Consistently document customer service needs to identify patterns and maintain quality.

  • Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).

REQUIRED QUALIFICATIONS:

  • Must be a US Citizen or a Permanent Resident

  • HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR

  • In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required

  • Previous experience working in a customer-facing role

  • Able to communicate professionally and effectively, both in writing and verbally to internal and external customers

  • Strong email and MS office software skills

  • SAP experience preferred

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

EOE/F/M/D/V

Location: Wichita , KS

Minimum Experience (yrs): 4+

Required Education: Associate (AA, AS...)

Benefits:

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