Legal Claims Specialist

1 week ago

Golden Valley, United States Pentair Management Company Full time
Job Description:

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 10,500 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance.

We have an opportunity for a Legal Claims Specialist to join our Golden Valley, MN team. You will support several of Pentair's product lines, including but not limited to water treatment products, pool and spa equipment, pumps, and commercial and residential ice machines. You will report to the Associate General Counsel, Litigation in Golden Valley, MN.

You will:

  • Work closely with sales and customer service teams to receive and document claims.
  • Collaborate with internal resources and external adjusters and lawyers to investigate claims.
  • Record and code claims data accurately and in detail.
  • Negotiate optimal resolutions of smaller matters and coordinate with Associate General Counsel, Litigation to resolve larger matters.
  • Identify trends in product claims and flag potential issues for follow-up by Quality and Operations
  • Train sales, customer service, and quality teams on claims process and best practices for reporting and recording customer claims.
  • Prepare reports on claim status and analyze aggregated claims data.
  • Communicate insights to management, customer service, and finance/accounting.
  • Review and audit work product and expenses of outside claims vendors.
  • Understand basic insurance concepts and identify coverage based on claim facts.
  • Establish case reserves.

Key Qualifications:

  • Minimum three years of claims handling experience
  • Excellent written and oral communications skills
  • Comfortable communicating with attorneys, claims professionals, and consumers.
  • Capable of de-escalating tense situations
  • Able to work independently.
  • Service-oriented and motivated to build relationships and gain cooperation from various departments and external partners.
  • Having sound judgment and a calm demeanor
  • Able to provide concise, timely customer service in a fast-paced and quickly evolving business environment.
  • Quick learner who can handle a large docket of 300+ claims while prioritizing and meeting deadlines.
  • Focused on providing solutions and giving recommendations to management to resolve claims.
  • Bachelor's Degree preferred.
  • Experience with Risk Management software platforms preferred.

Pentair is an Equal Opportunity Employer

Diversity, Equity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

  • Ensuring leadership involvement and ownership
  • Attracting and retaining diverse talent at all levels
  • Fostering a globally aware, inclusive culture
  • Ensuring our practices are fair and non-discriminatory

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