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Certified Pharmacy Technician

4 months ago

Charlestown, United States Massachusetts General Hospital(MGH) Full time
GENERAL SUMMARY/ OVERVIEW STATEMENT

Working under the general direction of the Pharmacy Manager. All technicians are responsible for working in various workstations. Responsibilities that technicians have may include; reception, drop-off, data entry, adjudication, robot automation, filling prescriptions, answering phones, pick-point will call system, pick-up area and point of sale, return to stock, mailing medications, checking expiration dates on medications, maintaining inventory, ordering drugs and supplies, return expired or unwanted drugs, providing support to the pharmacists and assisting in other areas as needed. Technicians must maintain their state license, continuing education requirements and national certification through Pharmacy Technician Certification Board (PTCB).

PRINCIPAL DUTIES AND RESPONSIBILITIES

Technician Responsibilities:

• Works pharmacy manager to meet area specific goals and goals of the department

• Greets patients at the drop-off window and obtains proper identification and allergy information

• Provides coverage at the pick-up window, obtains 2 forms of identification.

• Works with automated dispensing machine

• Works the pharmacy insurance adjudication queue

• Manages and triages incoming telephone calls and distinguishes issues requiring pharmacist judgment

• Fills prescription order

• Processes prescriptions through the pharmacy software system

• Files paper prescription

• Contacts providers for prior authorization

• Resolves problems and adheres to customer service standard

• Escalates issues to supervisors as needed

• Attends area specific staff meeting

• Assists with area specific projects as needed

• Monitors expiration dates on stock medications Monitors current inventory and participates in annual inventory process.

• Alerts supervisor of any inventory issue

• Orders medications and supplies from wholesalers and/ or vendor

• Assure that adequate communication is maintained between staff for continuity of service.

• Patient-focused interpersonal and communication skills.

• Ability to recognize emergency situations and respond appropriately

• Excellent comprehension of written policies and procedure

• Ability to provide compassionate care to patient

• Ability to make appropriate decisions, develop and complete follow-up action

• Attention to detail and organizational ability

• Ability to work well on a team as well as independently

• Flexibility and initiative

• Ability to demonstrate excellent telephone and customer service skills in a fast-paced environment

• Professional maturity and the ability to make sound decision

• Good judgment: must be able to distinguish when the needs of the patients come first

• Excellent verbal and written communications skill

• Assists with new employee orientation in the outpatient operational area

• Acts as a positive role model for other staff member

  • Assists in weekly inventory of controlled substances and controlled substance records and documents as appropriate.
  • Uses effective time management skills to handle multiple tasks under time constraints.
  • Uses exceptional communication/customer skills to resolve issues and maintain excellent working relationships with others (including physicians, nurses, pharmacy personnel, and others).


Qualifications

QUALIFICATIONS

Spanish speaking preferred

High school diploma or GED equivalent required

Valid Massachusetts Pharmacy Technician License required

National Pharmacy Technician Certification (PTCB) required

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED

Effective interpersonal and communication skill

Attention to detail

Math skills including addition, subtraction, multiplication, division, ratios/proportion

Computer skill

Telephone skill

Ability to meet deadline

Area specific competence

WORKING CONDITIONS

Must be able to lift up to 20 lbs.

Must be able to stand or sit for extended periods of time

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.