Desktop Support Technician

4 days ago

Cleveland, United States Excell Full time

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the CompucomStaffing team.

We have a new opportunity for a Desktop Support Technician to join our client's team onsite in Ft Stockton, TX. This position is for an experienced Technician to support the team responsible for partnering with both client IT design teams and Level 1 Service Desk - this team provides support for core infrastructure and desktop technologies standard to our client's operating environment. This resource will be responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays.

Duties and Responsibilities:

  • Primary desktop support for windows operating system, mobile device management infrastructure, video conferencing systems
  • Ensure consistent processes, procedures and technologies are utilized across client's enterprise environment
  • Understand and follow direction provided by managers of different client products and towers
  • Document recurring issues in the client knowledge Base
  • Document in detail case status and tasks / work completed with end users in the client ITSM system
  • Responsible for racking and stacking of physical devices
  • Install new ethernet cabling (Mass cabling requirements to be handled through a vendor)
  • Basic Networking troubleshooting skills
  • Perform MACD (move, add, change, delete) activities for end user LAN and voice devices
  • Connect to device console and sharing screen through Microsoft teams / Webex
  • Follow the client critical incident process
  • Follow client required safety protocols and complete regular trainings on safety and compliance
Skills and Qualifications:
  • Minimum 5+ years of combined experience and be proficient in supporting the following technologies:
    • Mobile device management experience and mobile web apps, iOS, required
    • Active directory administration
    • Experience with Windows 10 operating system advanced troubleshooting
    • Proficient using Windows registry
    • Microsoft Office 365 support advanced troubleshooting
    • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
    • General knowledge / troubleshooting for Macs
    • General knowledge / troubleshooting for Networking
    • General knowledge of Microsoft Intune
    • Printer support
    • Video Conferencing system support
    • Understand and troubleshoot Azure MFA
    • Desktop imaging
    • Strong customer service skills
Core Skills:
  • Demonstrated strong analytical and problem-solving skills
  • Able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them
  • Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of client business drivers and opportunities
  • Demonstrated ability to see the bigger picture, denote how processes / tools will impact other processes / tools
  • Ability to communicate with transparency the impact and risks with mitigation
  • Ability to think not necessarily outside of the box, but to think creatively within defined constraints
  • Ability to lead through influence, influence / partner with geographically dispersed colleagues
    • Build alignment using appropriate methods
  • Demonstrates an inclusive, collaborative style to ensure results are obtained and supported
  • Strong facilitation skills and ability to work with various support functions and regional offices
  • Strong collaboration across multiple management levels and organizations
    • Liaisons with cross functional teams leading lean sigma process improvement initiatives
    • Technical mentor and training coordinator for global L1 and L2 support organizations
  • Experience in one or more IT delivery teams
  • Aware of operating environments and cultures outside the US
  • Understands how business strategies, plans and regional IT needs vary among the company and the impact this may have on service delivery globally, regionally, locally
  • Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation
Preferred Skills and Qualifications:
  • Microsoft Certified Professional
  • Microsoft Certified Technology Specialist


We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

#INDCCStaffing

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