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Inside Sales Coordinator

4 months ago

Elizabeth, United States Seafrigo Full time

The Seafrigo Group is an expert in the field of food logistics (sea freight, perishable air freight, warehousing, road transport, container drayage).Present in France and internationally, Seafrigo has its own infrastructures in 25 countries as well as a network of partners on a global scale. A fast-growing company with more than 2,500 employees, Seafrigo is today recognized for its flexibility, dynamism and proximity.

Position Summary:

The Inside Sales Coordinator's role is to provide support and assistance to outside sales, prospects, assigned accounts and customers service teams in furtherance of sales activities. The Inside Sales Coordinator works on proposals, quotes and internal documents related to sales activities. They work with various departments and vendors to assist in pricing. Their duties focus on providing a positive and effortless relationship with Seafrigo's clients.

Essential Duties and Responsibilities:

Typical tasks performed include a combination of the following:

  • Support and assist outside sales and customer service teams in sales activities.
  • Prepare and present proposals, quotes, internal documents to outside sales representatives, prospects and assigned accounts in a timely matter
  • Research and recommend services based on customer needs.
  • Follow up with Seafrigo offices and agents with rate requests and any additional information required
  • Coordinate pricing with truckers, steamship lines, warehouses and any other vendors or service providers.
  • Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.
  • Market and Trade lane research and creation of data/reports as part of identifying customer prospects.
  • Vetting of prospects for outside sales as well as own targets.
  • Sales development of small sized opportunities including up to Customer ownership
  • Backoffice support for the Outside Sales Team and Product Teams
  • Update Client Rates with approved rates and support outside sales and operations teams with auto-rating issues.
  • Onboard/Implement new customers.
  • Follow up on sales quotes and other requests for information.
  • Ensure escalated issues are managed through resolution.
  • Keep detailed and current records of client, steamship lines and vendor files.
  • Prepare other related duties as required and requested.
Requirements:
  • Minimum Two years experience in NVOCC/Freight Forwarding Environment.
  • Background in Inside Sales /Pricing.
  • Proficient in Microsoft -- Word, Excel and Power Point.
  • Ability to prioritize, work around deadlines and manage changing priorities.
  • Must be able to work effectively and contribute value with limited direction.
  • Demonstrate ability in problem solving and negotiation.
  • Excellent communication skills, both written and verbal.
  • Excellent organizational skills and ability to adapt easily.
  • Outstanding problem solving and leadership skills.
  • Ability to remain professional, confident and patient at all times.
Education:
  • High school diploma or GED certificate.
  • Fluency in oral and written English.


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