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Senior IT Project Engineer

4 months ago

New York, United States Tabush Full time

As the Senior IT Project Engineer, you'll lead efforts in resolving network and server issues for our clients, ensuring prompt and professional solutions. Your role goes beyond individual user problems, encompassing servers, cloud services, network infrastructure, and backend systems.

At Tabush Group, our passion drives excellence. Our team comprises skilled professionals who are enthusiastic about their work, infusing energy into the workplace daily. Join us for the support you need to succeed. If you thrive on challenges and value collaboration, connect with us today

Essential Duties and Responsibilities:

  • Leading the implementation of IT projects such as system installations, migrations, and upgrades
  • Working on complex support tickets involving cloud, servers and network equipment, sometimes in critical situations
  • Performing root cause analysis for issues and applying preventative solutions
  • Providing feedback and recommendations toward ongoing improvements
  • Responding to system alerts and maintaining uptime of client systems
  • Server and network device maintenance
  • Working with third-party vendors and partners to resolve client issues
  • Creating & maintaining documentation on client systems & processes
  • Network design, implementation, and documentation
  • Infrastructure planning, delivery, and documentation
  • Working closely with the team for successful project delivery
  • Effective client communication across project goals and milestones
  • Provide training, support, and coaching to team members
Competencies: To excel in this role, an individual should demonstrate the following competencies:

Problem Solving: Ability to identify and resolve complex problems in a timely manner, analyze information effectively, develop alternative solutions, and collaborate in group problem-solving situations.

Communication: Strong verbal and written communication skills, active listening, comprehension, and the ability to select appropriate communication methods.

Achievement Focus: Setting and achieving challenging goals, demonstrating persistence and overcoming obstacles, recognizing and acting on opportunities, taking calculated risks, and striving for excellence.

Planning/Organizing: Prioritizing and planning work activities, efficient time management, resource planning, setting goals and objectives, organizing and scheduling tasks for the team, and developing realistic action plans.

Education and Experience:
  • 10+ years of relevant experience supporting and managing servers, infrastructure, and networks for mid-sized companies.
  • Bachelor's degree in computer science, IT, or a related field (graduate degree preferred). Experience in Managed Services, including IT management and automation platforms, is preferred.

Technical Skills:

Proficiency in Windows Server 2003-Current, Active Directory, Group Policy, Office 365 Administration, Exchange Server, SQL Server, VMWare & Citrix, Data Backup, Replication & HA Systems, IT Security (endpoint, network, email), Firewalls, Routers, Layer 3 Routing, Managed Switches, VLAN, and DNS (including various record types).