Regional Manager

3 weeks ago

St Paul, United States Utilities Service Co Inc Full time

COMPANY OVERVIEW: Who We Are First impressions are everything, so your property needs to look its best, no matter what the season. At Reliable Property Services, we help you set the tone for your exterior, delivering on-spec property maintenance services on time and on budget. Winter, spring, summer, and fall, our team of experts is dedicated to you and your satisfaction. As a part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local partner, coupled with the vast resources of a national organization. While snow and ice management remain a core competency, we also provide our customers with complete grounds management programs, including landscape management and maintenance, landscape enhancements, irrigation management, and landscape construction, as well as comprehensive golf course grounds management services. With professional staff, state-of-the-art equipment, and cutting-edge information systems, we service Minnesota and Wisconsin out of offices in those states. Our Mission At Reliable Property Services, our mission is to consistently meet our customer’s service and value expectations as measured through our “On-spec score” and seasonal property benchmark scores—and to recruit, motivate, and retain the highest quality staff. Our Values Quality – The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations. Integrity – To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals. Communication – Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work. COMPENSATION & BENEFITS Competitive Salary & Bonus Company Vehicle, Cell Phone & Laptop Comprehensive Benefits (Medical, Dental, Vision) Life Insurance Voluntary LTD 401k (Match) PTO Paid Holidays Paid Training & Development POSITION SUMMARY: This position is responsible for profitable growth, management, and performance of the P&L of assigned business locations in the assigned Market(s). The Regional Manager provides leadership and builds business capabilities while cultivating relationships with key strategic customers in the market. They are accountable for delivering the market budget and plan. This position reports directly to the Area Vice President and will directly supervise Area Branch Managers, Administrators, and Mechanical staff employees. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Ensure branch managers and branch teams understand and execute a strategy that enhances the brand and drives profitable revenue growth in assigned markets. Develop, drive, and manage the performance of effective business plans and the P&L for the Market(s) that meet key performance indicators. Provide leadership and support to each Business location with respect to employee engagement, safety, compliance, talent selection, and development. Oversee and manage the performance and development of managers and business development staff to ensure alignment with company goals and adherence to the sales process. Develop a strong customer focus with both internal and external customers and key business partners (i.e. suppliers and community relations) through strong relationship-building and delivering the company brand & values. Ensure resources, (tools, talent, and equipment), are effectively allocated and deployed across the Market through an effective equipment management process. Effectively manage and deliver requirements of customer contracts. Build innovation and efficiencies in Business capabilities. Effectively communicate and drive organizational change. KPI'S: Delivers successfully on Performance Scorecard (Safety, Customer Retention, BCM Growth, & Profit). Meets or exceeds established business targets, sales goals, and budget requirements. Builds and enhances the skill level of team members. Enhances the depth of the talent pipeline/bench. Successful retention of high-performing/key team members. EDUCATION & EXPERIENCE QUALIFICATIONS: Bachelor’s Degree or equivalent combination of skills and experience required. 5+ years’ experience leading a market or area of a service business that included P&L responsibility; landscaping or grounds management experience a plus. Experience effectively managing others. Experience in Aspire Landscape Operating System preferred. SKILLS & ABILITIES QUALIFICATIONS: Significant experience leading teams in a geographically dispersed, service-oriented business. Demonstrated success in sales with a strong customer experience and a track record of retention & growth. Established ability to effectively communicate and build successful relationships at multiple levels. Excellent interpersonal, verbal, written, and organization skills. PHYSICAL REQUIREMENTS: Rarely: Crawling, climbing on/off the truck, climbing poles, gripping, color vision, pushing, pulling, climbing ladders, balancing, lifting up to 50lbs. Occasionally: Kneeling, squatting, sense of touch, manual dexterity, reaching, range of motion, lifting, carrying, lifting over 10lbs to 50lbs. Frequently: Standing, walking, stooping, climbing stairs. Continuously: Sitting, body twisting, speaking clearly, seeing distant, seeing, reading, hearing – speech range, depth perception, lifting up to 10lbs. Rarely = less than 10% Occasionally = up to 33% Frequently = up to 66% Continuously = 67% to 100%

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