Information Technology Support Fall Intern

3 months ago

Seattle, United States Milliman Full time

Description Who We Are Independent for 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. The IT Support department provides all aspects of support to local and remote users. We also control all local infrastructure and building conferencing and security systems. We are looking to add one, part-time, fall intern to our team. As part of this team, you will have very diverse duties and responsibilities. Our IT Support Internship Provides You Challenging IT projects with practical on the job experience IT audit processing experience Experience working with Milliman IT professionals Attendance at professional staff meetings and department meetings On-the-job mentorship from experienced IT professional Competitive pay Prospect of securing a full-time position with Milliman Job Responsibilities Provides Helpdesk support for comprehensive end-user systems. End-user systems include but is not limited to hardware, software, networking, and telecommunications. Support includes research, troubleshooting, testing, analyzing, and communicating clearly and kindly to the end-user Prioritize tickets based on urgency and/or priority with the information given Completes thorough research and exhausts all possible resources when investigating an issue Physically installs and configures new hardware, software, and systems Responsible for physically relocating and configuring existing equipment based on user needs. Must be able to lift 30 lbs Provide orientation and guidance to users on how to operate new software and computer equipment Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces. Must be able to climb stairs, balance, stoop, kneel, crouch, or crawl Creates, updates, and reviews documentation. Responsible for contributing to IT knowledge base Perform work on-site in the Milliman Seattle office located in Seattle, Washington Minimum requirements Knowledge in Windows Operating Systems Microsoft Windows 10/11 and Office 365 Suite Hands-on hardware (desktop, laptop, printer, conferencing equipment, mobile devices) troubleshooting Updating software and windows Basic TCP/IP networking Physical ability to walk around, climb stairs, push carts, reach up and down, kneel, crawl, and lift heavy items (up to 30 pounds maximum) Candidate must currently be pursuing a bachelor's or master's degree Competencies and Behaviors that Support Success in this Role Self-management Capabilities - Takes initiative to do what needs to be done with little to no guidance; Continuously works on improving own knowledge, skills, and attitudes; Exhibits a high sense of worth for self, others, and the organization; displays a positive, optimistic attitude towards challenges and problems Problem Solving Expertise - Clearly isolates and defines problems, taking steps to resolve them before they become larger and more critical; Asks others for their opinions, suggestions, and ideas; Maintains a proper sense of balance of the perspectives and agendas of others Planning Skills - Uses time effectively - works at a high level of energy on high priority items; Monitors important details rather than trivial ones; Plan weekly and daily actions; and thinks systematically - considers overall system and how to improve it Influencing Capabilities - Communicates clearly both orally and in writing; Pleasant and willing to provide end-user support; establishes and maintains continuous, positive, cooperative communication with functi

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