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Desktop Support Specialist

2 months ago

Appleton, United States Lucent Health Solutions, Inc. Full time
Desktop Support Specialist

Appleton, WI
Full-time, In-Office

Job Summary: The Desktop Support Specialist plays a crucial role in providing hardware and software support to end users across the organization. This individual will be responsible for troubleshooting end-user hardware/software issues, user adds/moves/changes and hardware configuration, including documentation of work performed in the ITSM helpdesk tool. The position will be located on-site in Appleton, WI.

Responsibilities include:
  • Responding to end user help desk requests for hardware/software support in a timely manner.
  • Maintaining and improving laptop imaging/configuration process.
  • Configuration & Delivery of end-user laptops, desktops and peripherals
  • User account provisioning and decommissioning
  • Configuration and troubleshooting of end-user VPN connections.
  • IP telephony account maintenance and basic troubleshooting.
  • Installation and support of local and network printers on end-user workstations.
  • Maintaining accurate hardware inventory and communicating equipment needs.
  • Assisting end users with setup of mobile devices for Microsoft Outlook and Authenticator applications.
  • Documentation of processes and/or problem resolution steps, including recording tasks performed in the ITSM software.
Required Competencies:
  • A professional, customer-first attitude with excellent written/verbal communication skills.
  • A strong technical aptitude and desire to learn new technologies.
  • Experience supporting Microsoft Windows devices on a business/corporate network.
  • Experience supporting Windows Operating Systems, MS Office, VPN, local and network printing, laptops, desktops, and mobile devices.
  • Knowledge of PC hardware and software installation and configuration.
Preferred skills/qualifications:
  • CompTIA A+/Network+/Security+ certification
  • 1-2 years of prior experience in a helpdesk or desktop support capacity including support of remote users, VPN
  • Experience with Active Directory, VMware, Citrix, 8x8, or Office 365 preferred.
  • Prior healthcare experience and/or HIPAA knowledge a plus.