Customer Account Manager

3 weeks ago

Chantilly, United States Arcfield Full time

Overview

Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices, Arcfield employs more than 1,500 engineers, analysts, IT specialists, and other professionals with more than 60 years of collective proven experience supporting missions in cyber and space defense, space exploration, hypersonic and nuclear deterrence and warfighter readiness. Visit arcfield.com for more details.

Responsibilities

The CAM will perform various business account activities required for acquiring and maintaining Mission Partner IT resources. The role and responsibilities include, but are not limited to the following:

  • Daily management of Mission Partner project and IT resource profiles, Service Level Agreement (SLA) and Customer Support Agreement (CSA) documentation, and associated data validation. Tasks primarily consist of the following activities:
    • Establishing, managing, and closing-out requisite profiles for acquired IT resources and Mission Partner projects within Sponsor business management systems such as Primavera and Workforce Management System (WMS), or successor systems.
    • Performing frequent quality assurance checks of Mission Partner project profiles, account documentation, and funding data to ensure accuracy and minimize potential gaps in service. Discovered or reported inconsistencies, errors, and/or missing information are to be addressed and validated immediately, corrections are applied once the validation process is completed.
    • Projecting funding status to be closely monitored.
    • Initiating, transitioning and closing-out all SLAs and CSAs in a timely manner, including the annual SLA transition process.
  • Administering monthly billing and invoicing processes for all deployed IT resources, to include the following activities:
    • Reviewing and approving all resource Activity Tracking Sheets (ATS's) and then prepare an ATS tracking summarization report.
    • Validating weekly Burn Report that captures ATS input and SLA funding updates.
    • Ensuring weekly ATS data is updated correctly in the Sponsor Billing Application (ABA) system.
    • Reviewing, validating and importing cost data into the Sponsor's Capture-Billing system prior to executing the distribution of monthly invoices to Sponsors.
    • Reviewing and associating recorded cost data in monthly.
    • Generating billing updates, as necessary, for ATS corrections submitted after the close of the billing period.
    • Coordinating with the Finance Administration to ensure Other Direct Costs (ODCs) are incorporated as part of the monthly invoicing process.
    • Ensuring billing and invoice-related documentation is archived after each reporting period.
  • Using and maintaining effective communication and outreach with all Sponsors and stakeholders to foster positive working relationships.
  • Assisting Sponsors and Prime Contractors regarding the use of Sponsor business management tools and account management processes, to include:
    • SLA and CSA processing.
    • Workforce Management System (WMS) and Primavera familiarization and required data entries.
    • Funding processes and how to address issues.
    • Indoctrinations to the ATS process.
  • Collaborating with the Acquisition Administration and Finance Administration teams to:
    • Facilitate Mission Partner support.
    • Address and resolve processing and/or support issues.
    • Devise resolutions to satisfy operating and financial requirements for the Sponsor and Mission Partners.
  • Documenting and actively maintaining detailed Standard Operating Procedures (SOPs) for all Customer Account Management processes.
Qualifications
  • Must possess and be able to maintain a TS/SCI clearance with Polygraph.
  • Bachelor's degree in a business or technical discipline; Business Administration, Business Management, Accounting, or Systems Engineering.
  • Minimum of five (5) years of experience supporting project management, contracts, and/or purchasing-related activities.
  • Strong written and oral communication skills.
  • Working experience with Microsoft Office application suite (Word, Excel, PowerPoint, Visio).
  • Experience with Sponsor systems; Vanguard Workflow Site, Oracle Primavera Project Management System, Oracle Primavera Portfolio Management System, WMS, Billing Application (ABA), and/or SLA Workflow.

Desired Qualifications

  • Two (2) years of experience supporting acquisition-related activities within the Intelligence Community.
  • Experience with Sponsor business systems or accounts, e.g., BASIS, COGNOS, CAPTURE Billing, CAPTURE Contracts or Working Capital Fund.
EEO Statement


EEO

Arcfield proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

  • Customer Account Manager

    3 weeks ago

    Chantilly, United States Arcfield Full time

    Overview Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices,...

  • Customer Account Manager Expert

    4 weeks ago

    Chantilly, Virginia, United States Arcfield Full time

    Arcfield is seeking a highly skilled Customer Account Manager Expert to join our team. As a key member of our organization, you will be responsible for managing business account activities required for acquiring and maintaining Mission Partner IT resources.The ideal candidate will possess a strong understanding of project management, contracts, and...

  • Senior Customer Account Manager

    4 weeks ago

    Chantilly, Virginia, United States Arcfield Full time

    Job SummaryArcfield is seeking a Senior Customer Account Manager to perform various business account activities required for acquiring and maintaining Mission Partner IT resources. The ideal candidate will have a strong background in project management, contracts, and/or purchasing-related activities, as well as experience with Sponsor systems such as...

  • Customer Account Manager Senior

    3 weeks ago

    Chantilly, United States Arcfield Full time

    Overview Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices,...

  • Customer Account Manager

    2 months ago

    Chantilly, United States Arcfield Full time

    OverviewArcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices,...

  • Technical Account Manager

    1 month ago

    Chantilly, Virginia, United States SG2 Recruiting Full time

    Job Title: Technical Account ManagerSG2 Recruiting is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for delivering exceptional customer guidance, support, and enablement focused on SUSE Rancher software products.Key Responsibilities:Act as the primary point of contact and trusted...

  • DHS Account Manager

    3 weeks ago

    Chantilly, United States AnaVation LLC Full time

    Be Challenged and Make a Difference In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture. AnaVation is seeking a growth minded individual, passionate about...

  • DHS Account Manager

    3 weeks ago

    Chantilly, United States AnaVation LLC Full time

    Be Challenged and Make a Difference In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture. AnaVation is seeking a growth minded individual, passionate about...

  • Technical Account Manager

    1 month ago

    Chantilly, Virginia, United States SG2 Recruiting Full time

    Technical Account ManagerSG2 Recruiting is partnering with Rancher Government Solutions to find a skilled Technical Account Manager. This role is crucial in delivering exceptional customer guidance, support, and enablement focused on SUSE Rancher software products. The ideal candidate will work closely with government agency clients, providing technical...

  • Customer Account Manager Expert

    2 months ago

    Chantilly, United States Arcfield Full time

    OverviewArcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices,...

  • Customer Account Manager Senior

    2 months ago

    Chantilly, United States Arcfield Full time

    OverviewArcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices,...

  • Customer Account Manager

    4 weeks ago

    Chantilly, Loudoun County, VA, United States Arcfield Full time

    OverviewArcfield is a leading provider of digital transformation, space mission engineering, and cybersecurity solutions. We are seeking a highly skilled Customer Account Manager to join our team.ResponsibilitiesManage Mission Partner project and IT resource profiles, Service Level Agreement (SLA) and Customer Support Agreement (CSA) documentation, and...

  • Technical Account Manager

    3 weeks ago

    Chantilly, United States SG2 Recruiting Full time

    SG2 Recruiting is supporting Rancher Government Solutions in a search for a Technical Account Manager responsible for delivering exceptional customer guidance, support, and enablement focused on SUSE Rancher software products. You will work closely with our government agency clients, providing technical expertise, proactive assistance, and strategic insights...

  • Accounting Manager

    4 weeks ago

    Chantilly, United States Lennar Homes Full time

    Accounting ManagerWe are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture...

  • Accounting Manager

    4 weeks ago

    Chantilly, Virginia, United States Lennar Homes Full time

    Accounting Manager Job DescriptionWe are seeking an experienced Accounting Manager to join our team at Lennar Homes. As a key member of our finance department, you will be responsible for managing the day-to-day financial operational functions of the division, including corporate and divisional reporting requirements, SOX and internal/external audit...

  • Strategic Account Manager

    1 month ago

    Chantilly, Virginia, United States The Copper River Family of Companies Full time

    Job OverviewCopper River Information Technology is seeking a highly skilled Strategic Account Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth and building strong relationships with our clients.Key Responsibilities:Develop and execute sales strategies to drive revenue growth and expand our customer...

  • Account Manager

    1 month ago

    Chantilly, Virginia, United States COMPU DYNAMICS LLC Full time

    Compu Dynamics Account Manager Job DescriptionCompu Dynamics is a leading technology infrastructure design-build partner in North America, providing innovative solutions to meet the challenges of today and tomorrow.We are seeking an experienced Account Manager to join our Sales team, responsible for generating new product leads and business opportunities...

  • Strategic Account Manager

    4 weeks ago

    Chantilly, Virginia, United States The Copper River Family of Companies Full time

    About the Role:Copper River Information Technology is seeking a highly skilled Account Executive to join our team. As an Account Executive, you will be responsible for building and maintaining strong relationships with key vendors and customers, driving sales within the networking, security, and professional services domains.Key Responsibilities:Utilize...

  • Accounting Manager

    4 weeks ago

    Chantilly, Virginia, United States Fusion Innovation Full time

    Accounting Expertise at Fusion InnovationFusion Innovation is a leading company in the Inc 5000 Fastest Growing Private Companies in America and Washington Business Journal's Best Places to Work. Our team is passionate about delivering high-quality work and is empowered to contribute unique skills and perspectives to our projects. We prioritize our team...

  • Senior Accountant

    1 month ago

    Chantilly, Virginia, United States Lawelawe Full time

    Job SummaryWe are seeking a highly skilled Senior Accountant to join our team at Lawelawe. As a key member of our finance department, you will be responsible for assisting with the day-to-day transactional accounting operations of the organization.Key ResponsibilitiesCompiles and analyzes account data to create capital, liability, and asset account...