Production Support

1 week ago

Charlotte, United States Diverse Lynx Full time
Role:- Production Support - Loan IQ
Location- Charlotte, NC - Onsite roles / No Remote
Duration- Fulltime/Permanent

Job Description
Production Support

Must have skills: Loan IQ, Oracle Database, SQL Server Database, J2EE , UNIX, Windows, MQ, .Net, Mule

Required skills:
5+ years of experience in development or production support.
5+ years in following: Oracle Database, SQL Server Database, J2EE , UNIX, Windows, MQ, .Net, Mule.
3 + years hands on exp in Loan IQ.
Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up.
Excellent problem solving skills.
Excellent verbal and written communication skills.
Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated.
Role Description:
This position is for an individual contributor role on the production support team under the Wholesale Credit Banking (WCB) Application Support Services(Client) organization.
The candidate will work as an application support analyst primarily supporting LoanIQ application.

Responsibilities include:
Proactively monitor and manage the production environment.
Responsible for Incident management and conducting proper problem follow-up.
Troubleshoot and resolve application problems including but not limited to job failures, feed management, monitoring etc.
Maintain/Create documentation of support policies and procedures.
Understanding of the business processes supported by the system.
Support application releases, implementations, upgrades, and/or changes into the environment.
Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
Maintaining a knowledge base of known defects and issues, process, techniques etc.
Takes part in production support rotation, and responding and resolving production problems.
Weekend or after hours work is required to support critical business initiatives such as application deployments (Pre Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
Build strong partnership with Development, Infrastructure and platform teams.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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