Salesforce Administrator

3 weeks ago

West Palm Beach, United States LIV Golf Full time

Salesforce Administrator

Location: West Palm Beach

Reporting To: Director, Business Systems

Contract to Potential Full-time

About LIV Golf

The LIV Golf League is the world's only global golf league featuring 13 teams, a 14-tournament schedule, and many of the world's best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game's societal impact. A landmark investment by LIV Golf also launched The International Series, a set of 10 enhanced events sanctioned by the Asian Tour, with elevated prize funds in world-class destinations, offering a pathway for leading professional and amateur golfers from around the world into the LIV Golf League. Hall of Fame golfer and renowned businessman, Greg Norman, is the League's first and founding CEO and Commissioner. Only two years into operations and with tournaments across North and Latin Americas, Asia, Australia, the Middle East and Europe, LIV Golf remains committed to developing the sport at every level and exposing more people to the positive virtues of the game through its unique blend of intense competition and entertainment.

Role Objective:

We are seeking a Salesforce Administrator to join our growing team and support both internal and customer-facing applications. Ideal candidates will have experience across various Salesforce clouds-specifically Sales, Service, and Marketing-within an enterprise environment and a Salesforce Admin certification.

This position is perfect for someone who thrives in a dynamic startup setting, is passionate about using technology to achieve business goals, and excels at optimizing processes for scalability. As a key member of our technology team, you will lead efforts to enhance our Sales and Service clouds while ensuring seamless integrations with other business processes.

Your role will be crucial in the ongoing development and expansion of our Salesforce platform and the team dedicated to driving these initiatives.

Responsibilities

  • Serve as a lead administrator for a Salesforce environment supporting over 500 users (Sales Cloud, Service Cloud).
  • Manage all advanced administrative functions, including user account maintenance, complex report and dashboard creation, advanced workflows, custom automation, and system integrations
  • Spearhead implementation plans for system enhancements, including developing and executing a comprehensive QA plan before rollout.
  • Conduct regular internal system audits, prepare for and manage upgrades, and ensure the system's integrity and data consistency.
  • Drive the integration of internal systems into the Salesforce environment, with a keen focus on maintaining data integrity and consistency across platforms.
  • Gather requirements from users, provide insightful feedback on design documents, and oversee the smooth delivery of solutions following stringent Quality Assurance processes.
  • Innovate and optimize processes and workflows to minimize system load and simplify operational complexities.
  • Act as the technical liaison for Salesforce and related sales-support tools, establishing and enforcing best practices for integration and QA/audit processes.
  • Proactively seek out opportunities to leverage Salesforce to enhance business processes, productivity, and efficiency across the organization.
  • Design and implement scalable solutions that embody best practices for a rapidly expanding organization.
  • Provide timely responses to queries and support in a fast-paced environment.
General Skills:
  • Business Analysis
  • Troubleshooting
  • Timely Communication and Documentation
  • Security Administration - Profiles, Permission Set, and Role-Based Hierarchy Configurations
  • Process Automation - Flows, Process Builder, Assignment Rules
  • Configuration (including but not limited to) Fields, Page Layouts, Record Types, Dynamic Layouts, Apps, Actions, Custom Settings, Dashboards and Reports
  • Omni Channel Management - Queue Configurations, Status Setups, Skill-Based Configurations
  • Understanding of email-to-case and web-to-lead functionality
Requirements
  • 5+ years of experience delivering enterprise software solutions using Salesforce.com
  • Salesforce Admin certification
  • Solid understanding & knowledge of SFDC configuration including Custom Object Relationships, Automation (Workflows, Flows, Process Builder), Lightning Experience (Classic helpful), Chatter / Macros / Knowledge / Einstein Bot / Communities
  • Action-oriented. Experience with loading and managing sprint deliverables.
  • Comfortable working independently in a highly fast-paced, high-growth team environment.
  • Effective presentation, technical writing, analytical, and communication skills

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