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HR Helpdesk Specialist

4 months ago

Charleston, United States Zantech Full time

At Zantech, we apply state-of-the-art technology to solve our Federal Clients' most mission-critical challenges. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers a competitive compensation, benefits and vacation package as well as providing you with a fast paced and exciting work environment. Come join our team

Zantech is looking for a HR Helpdesk Specialist to directly support those on the front lines and overseas with the issues that directly affect them and their families.

Brief Description of Duties:

  • Selected candidate will augment client Human Resources Specialists in responding to Tier 1 inquiries received via multiple communications channels, including but not limited to phone, fax, postal mail, email, and web-based media.
  • Shall have work experience in the Federal human resources field.
  • Shall be able to perform a variety of transactional, administrative and processing tasks using an established knowledge base system to ensure consistency and conformity of work.
  • Shall have demonstrated experience as an authority in Federal human resources management in all operational and functional areas.
  • Shall have knowledge of the various laws, regulations, polices, and processes that affect the delivery of human resources operations, particularly in a highly technological environment.
  • Shall have a comprehensive knowledge of the sources for answers to Federal human resources questions, issues and proper procedures.
  • Shall know specifically the laws, policies, regulations and processes related to governing the Human Resource processes.
  • Shall have demonstrated experience in the development and implementation of organizational performance metrics and measures.
  • Shall have knowledge of state-of-the-art human capital measures particularly those appropriate and applicable to Federal human resources organizations.
  • It is highly desirable that the contractor has a working knowledge of the unique issues related to tiered shared services models.

The candidate will be responsible for having knowledge in and providing services related to:

  • Benefits enrollment/changes
  • Processing of initial personnel actions
  • Responding to customers' initial questions
  • Leave administration
  • Technical reviews for performance evaluation processing and other areas
  • Retirement packages/eligibility determinations
  • Survivor benefits
  • EOD processing (non-benefits) and check out processing
  • Security clearances, legal clearances and badges/renewals
  • Relocation packages
  • Telework
  • Work-schedule (alternative and others) requests
  • Promotion requests
  • OPF requests
  • Tenure tracking
  • Probationary period (supervisory)
  • Not to Exceed reports
  • Award nomination processing
  • Payroll resolutions
  • Ad hoc reports
  • When actually employed (WAE) cases

Required Experience/Education:

  • Active Secret Clearance
  • Candidates shall possess an intermediate level of experience in the human resources management field and be proficient in various contact center workflow software and computer tools.
  • HR certificate is desired
  • Degree in Human Resources Management is desired
  • 3-5 years experience in a Federal Human Resources service setting

“Outstanding Performance…Always”

Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other.


Zantech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.