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UX Researcher

4 months ago

Austin, United States Q2 Software, Inc. Full time
As passionate about our people as we are about our mission.

What We're All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:
As part of our mature UX Research team, the UX Researcher will be responsible for collaborating with multiple product teams to lead them through the research process from end to end. This will include educating stakeholders on methods for conducting rigorous research, research project management, recruitment of participants, moderating live research sessions, facilitating data collection, completing data analysis, and reporting results. The ideal candidate for this role is organized, a strong communicator, and comfortable collaborating with cross-functional teams. They are skilled in storytelling and listening. They understand that uncertainty is a necessary part of UX, and that there is rarely ever one right answer.

A Typical Day:

  • Build relationships with and educate cross-functional product teams on methods for conducting rigorous research with end-users.
  • Manage research projects with minimal supervision and rigorously weigh the merits of various research methods for a given problem.
  • Conduct mixed-methods user research and testing of both concept-stage and in-progress design work, as well as work with other departments to formulate research plans.
  • Transform amorphous requests for research into rigorous project plans.
  • Recognize, deeply understand, and analyze user experience issues without introducing bias.
  • Engage internal and external research participants through recruitment, screening, study moderation, and compensation.
  • Facilitate both live and asynchronous research sessions.
  • Generate and reliably analyze both qualitative and quantitative data to produce insights for your product teams.
  • Construct surveys, usability test scripts, interview questions, card sorts, tree tests, and other research artifacts
  • Develop effective research presentations and reports to communicate results and recommendations
  • Collaborate with the rest of the UX Research team on additional research initiatives as needed.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
  • Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
  • Minimum of 2 years of experience in UX Research or an equivalent amount of experience in a similar role dealing with human insights preferred.
  • Strong collaboration, verbal communication, written communication, and presentation skills.
  • Self-starter with the ability to create structure in an ambiguous environment
  • Familiar with UX Design best practices and principles.
  • Experience working with UX Research tools such as Qualtrics, Optimal Workshop, Dovetail, and User Interviews is a plus, but not required.
  • Experience in the banking industry a plus, but not required.
#LI-MM1

#LI-Onsite

#LI-Hybrid

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness
  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs - "You Earned it"


Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.