IT Support Specialist

1 week ago


Houston, United States WGA Consulting Engineers Full time

WGA is a Houston-based professional consulting firm that was founded in 2007, WGA has experienced steady growth in a competitive market. This expansion is a result of our strong commitment to our clients providing them with the highest quality of work and service. We built our practice on the foundational beliefs that creative design drives successful projects, and that collaborative working relationships with municipalities, permitting authorities and local and state agencies yield tangible results throughout the development process. Our extensive range of experience includes industrial, commercial, large mixed-use, energy, hospitality, healthcare, education, municipal and multi- and single-family residential projects. From large-scale industrial projects to preliminary feasibility studies, our goal is to provide value through creative and cost-effective design solutions. We have 4 locations across Texas and growing: Houston, The Woodlands, Austin and San Antonio.

Responsibilities

As an IT Support Specialist on our People Operations team, you will:

  • Configure, monitor, and maintain the organization's local area network (LAN), wide area network (WAN), routers, switches, and firewalls.
  • Troubleshoot network connectivity issues, analyze root causes, and implement appropriate solutions to ensure optimal network performance.
  • Implement network security measures, including firewalls, intrusion detection systems, and VPNs, to safeguard data and systems.
  • Provide timely and effective technical support with a high level of skill and customer service.to end-users, addressing hardware, software, and connectivity issues.
  • Set up and configure end-user devices, including computers, laptops, mobile devices, and peripherals.
  • Assist users with software installations, updates, and troubleshooting to ensure smooth daily operations.
  • Manage user accounts, permissions, and access rights across various systems and platforms.
  • Monitor system performance, track usage trends, and optimize system resources for efficiency.
  • Collaborate with the IT team and consultants to implement software patches, updates, and security measures to mitigate vulnerabilities.
  • Develop and maintain data backup and recovery strategies to safeguard critical organizational data.
  • Perform routine backups, test data restoration procedures, and ensure data integrity and availability.
  • Create and update technical documentation, including network diagrams, system configurations, and troubleshooting guides.
  • Provide training to end-users on IT policies, best practices, and security awareness.
  • Implement and enforce cybersecurity measures, including antivirus software, encryption, and access controls.
  • Stay informed and maintain applicable training on the latest security threats and trends, and create awareness and provide support to our team and consultants.
  • Collaborate with cross-functional teams to address IT-related requirements and contribute to technology projects.
  • Communicate effectively and positively with technical and non-technical stakeholders, conveying technical information in an understandable manner.

Qualifications

  • Bachelor's or Associate's degree in Information Technology, Computer Science, or related field preferred. Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus and required in lieu of a BS or AS degree.
  • 3+ years of experience in network administration and end-user support roles in an enterprise or corporate environment.
  • Strong knowledge of network protocols, routing, and switching.
  • Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls.
  • Experience with end-user device setup, configuration, and troubleshooting.
  • Familiarity with Windows and/or Linux operating systems.
  • Keen understanding of cybersecurity principles and best practices.
  • Excellent problem-solving skills and the ability to analyze and resolve technical issues.
  • Strong communication skills and a customer-oriented approach to end-user support.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Ability to travel periodically for regional office support, engagement, and training.

EEO STATEMENT

WGA, PLLC is committed to providing equal opportunity to all qualified applicants and its employees. The Company strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, protected activity or any other status or classification protected by applicable federal, state, and/or local laws.

NOTICE TO THIRD PARTY AGENCIES: Please note that WGA, PLLC does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, WGA, PLLC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, WGA, PLLC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of WGA, PLLC.



  • Houston, Texas, United States IT Avalon Full time

    Job Description:At IT Avalon, we're seeking a highly skilled Operational Efficiency Specialist to support and develop programs aligned with our strategic goals.Key Responsibilities:To ensure effective and timely assessment and distribution of resources and assignmentsEducation and implementation of processes and procedures that provide cost-effective...


  • Houston, Texas, United States Healthcare Support Full time

    Job OverviewWe are seeking a skilled Diagnostic Imaging Specialist to join our team in Houston, Texas.About the RoleThis 13-week contract position requires a highly motivated individual with experience in MRI Technologist roles. The selected candidate will be responsible for performing diagnostic imaging procedures and providing exceptional patient care.Key...

  • IT Support Manager

    1 month ago


    Houston, United States Whitaker IT Full time

    Position SummaryThe IT Support Manager leads the IT Support team, manages IT systems and security, and ensures a high standard of technical support services. This position requires regular in-office presence in the Houston office and reports directly to the COO.Core ResponsibilitiesSupervision & LeadershipManage and guide an IT Support Technician, setting...

  • IT Support Manager

    1 month ago


    houston, United States Whitaker IT Full time

    Position SummaryThe IT Support Manager leads the IT Support team, manages IT systems and security, and ensures a high standard of technical support services. This position requires regular in-office presence in the Houston office and reports directly to the COO.Core ResponsibilitiesSupervision & LeadershipManage and guide an IT Support Technician, setting...

  • IT Support Manager

    1 month ago


    houston, United States Whitaker IT Full time

    Position SummaryThe IT Support Manager leads the IT Support team, manages IT systems and security, and ensures a high standard of technical support services. This position requires regular in-office presence in the Houston office and reports directly to the COO.Core ResponsibilitiesSupervision & LeadershipManage and guide an IT Support Technician, setting...


  • Houston, United States U.S. Legal Support Full time

    Job DescriptionJob DescriptionAre you Reliable, resilience, and tech savvy? Do you like to problem solve and multi-task?U.S. Legal Support seeks an Order Entry Specialist that has a keen eye for detail, communicates effectively, and has excellent time management skills. Order Entry Specialist duties include entering, preparing, and sending out legal requests...


  • Houston, United States U.S. Legal Support Full time

    Job DescriptionJob DescriptionAre you reliable, customer service driven, and organized? Do you like to problem solve and multi-task?U.S. Legal Support seeks an Accounts Receivable Specialist that has a keen eye for detail, communicates effectively, and has excellent time management skills. Accounts Receivable Specialist engaging with a portfolio of legal...

  • Contract Specialist

    3 weeks ago


    Houston, United States Gravity IT Resources Full time

    Job title: Contract SpecialistLocation: 5 days Onsite in Houston Texas Type: Contract / 40 hours per weekJob Summary:As a member of the Contract Administration team, the Contract Specialist will be responsible for commercial customer contract quality assurance by enforcing the organizational principles of integrity and compliance to contract review and...

  • Contract Specialist

    3 weeks ago


    houston, United States Gravity IT Resources Full time

    Job title: Contract SpecialistLocation: 5 days Onsite in Houston Texas Type: Contract / 40 hours per weekJob Summary:As a member of the Contract Administration team, the Contract Specialist will be responsible for commercial customer contract quality assurance by enforcing the organizational principles of integrity and compliance to contract review and...

  • Contract Specialist

    3 weeks ago


    Houston, United States Gravity IT Resources Full time

    Job title: Contract SpecialistLocation: 5 days Onsite in Houston Texas Type: Contract / 40 hours per weekJob Summary:As a member of the Contract Administration team, the Contract Specialist will be responsible for commercial customer contract quality assurance by enforcing the organizational principles of integrity and compliance to contract review and...


  • Houston, Texas, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Medical Imaging Specialist to join their team in Houston, Texas on a travel assignment.About the RoleJob Type: Travel CT TechnologistThe ideal candidate will have expertise in operating advanced medical imaging equipment and providing high-quality patient care in a fast-paced hospital...


  • Houston, Texas, United States Healthcare Support Full time

    Job Summary:">">We are seeking a highly skilled Speech Language Pathologist to join our team as a Therapeutic Care Specialist.">">About the Role:">This 13-week contract is an excellent opportunity for a Speech Language Pathologist to work with patients in Housont, Texas. As a Therapeutic Care Specialist, you will be responsible for providing high-quality...


  • Houston, Texas, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Radial Imaging Specialist for a travel position in Texas.About the PositionSpecialty: Radiology TechnologistDiscipline: Allied Health ProfessionalShift Type: 8 hoursEmployment Type: TravelThis opportunity offers immediate enrollment in health insurance, dental insurance, life insurance, and an employee assistance...


  • Houston, Texas, United States Healthcare Support Full time

    Job OverviewWe are seeking a highly skilled Cardiac Radiology Specialist to join our team in Houston, Texas.Job Description:In this role, you will work as a travel Radiology Technologist for 13 weeks, providing medical imaging services in a dynamic and fast-paced environment.Responsibilities:Perform radiologic procedures such as X-rays, CT scans, and...

  • Physical Therapist

    7 days ago


    Houston, Texas, United States Healthcare Support Full time

    Job Title:Physical Therapist - Healthcare SpecialistAbout the Job:We are seeking a highly skilled Physical Therapist to join our team at Healthcare Support. This is a fantastic opportunity for a motivated and compassionate individual to work with patients and provide top-notch care.Job Description:This travel Physical Therapist position is located in...


  • Houston, Texas, United States Healthcare Support Full time

    Healthcare Support, a reputable healthcare employment partner, is seeking a skilled Physical Therapist for a travel assignment in Houston.We offer an attractive compensation package with an estimated weekly salary of $2249.2 (gross) and a local hourly rate ranging from $49.42 to $50.42 per hour.About the JobThis 13-week contract requires a dedicated Physical...


  • Houston, Texas, United States Healthcare Support Full time

    Job OpportunityWe are seeking a skilled Nurse Specialist in Dialysis Care for a local contract position in Houston, Texas.About the RoleSpecialty: DialysisDiscipline: RNDuration: 13 weeksShift: 12 hoursHours per week: 36 hoursEmployment Type: Local ContractThis is a chronic care role that requires at least 1 year of outpatient experience.About UsHealthcare...


  • Houston, Texas, United States Healthcare Support Full time

    Job Title:Cardiac Imaging SpecialistAbout the JobWe are seeking a skilled Cardiac Imaging Specialist to join our team as a travel position in Houston, Texas. This exciting opportunity allows you to work in a fast-paced environment and contribute to delivering high-quality patient care.CompensationThe estimated salary for this position is $24,000 per month...


  • Houston, United States The Houston Astros Full time

    Department: Information Technology Supervisor: Service Desk Manager Classification: Full Time/ Non-Exempt The Client Support primary role is to provide level one and level two technical support for the Houston Astros organization, its affiliates and Client Support, Support Specialist, Specialist, Microsoft, Computer, Support, Business Services


  • Houston, Texas, United States Burnett Specialists Full time

    Job OverviewWe are seeking an experienced Administrative Support Specialist to join our team at Burnett Specialists. This role will provide exceptional support to our President and contribute to the success of our organization.