Operations Assistant

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family. Purpose Statement Under general supervision, performs a variety of complex technical and administrative duties relating to the support of the Plant Manager and the Steering Team. Key Accountabilities and Outcomes Acts as receptionist greeting all visitors courteously, determining their needs while contacting the appropriate Rich’s Team Member. Provide general clerical and administrative support to the Plant Manager/ Human Resources Department; compose and type letters, memoranda, newsletters and other correspondence related to assigned human resources programs and activities; prepare a variety of reports including technical reports and status reports pertaining to operations, human resource management programs and activities. Ensures office runs smoothly by keeping supplies in stock, designing filing systems, filing paperwork, working with vendors, planning events, maintaining calendar of events, processing incoming and outgoing mail and packages, and making sure the office area is organized, clean and customer ready. Coordinates meeting resources such as assigning/scheduling meetings, ordering lunches, scheduling meeting rooms, organizing A/V requirements and gathering materials. Key contact person for vendors of Associate uniforms, vending or other supplies. Assists Steering Team with various tasks and will be cross trained in these functions as necessary. Provides support throughout the recruitment, new hire and termination process. Tasks include but are not limited to the following: intake of requisitions, data entry, scheduling hourly interviews, intake of new hire evaluations, creating offer letters, scheduling physicals, audiograms and drug screens. Monitors completion of compliance onboarding paperwork. Provides support throughout the termination process ensuring that the termination checklist is completed by managers. Processes and enters accurate data into various data management systems accurately for operations and human resources. Process, verifies and maintains personnel action forms, including staffing, recruitment, training, grievances, performance evaluations, classifications and employee leaves of absence. Explains general terms and conditions of employment to associates and department representatives; conduct initial new employee orientation for purposes of ensuring appropriate completion of compliance training and delivering the customer experience. Leads Activity Team by coordinating and leading events from start to finish while keeping our associates engaged through those activities by scheduling and leading meetings with associates. Performs other related responsibilities as needed to support Rich Products Corporation Business Objectives. Maintains plant and office bulletin boards ensuring they are up-to-date and in legal compliance. Knowledge, Skills, and Experience Must have a high school diploma, associate’s degree in business administration or related field preferred. 3 years administrative experience. Bilingual Spanish highly preferred. Excellent written and verbal communication skills with a professional demeanor. Expert knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) is expected. Individual must be a fast learner and able to assimilate new software, procedures and techniques as they are constantly introduced into this environment. Must be able to handle multiple assignments concurrently, possess excellent organizational and time management skills, and be able to function in a fast-paced environment. Individual must possess the maturity to deal with matters of a highly confidential nature. Demonstrated ability in being able to be independent and self-starter in establishing priorities and meeting deadlines. Work requires attention to detail in creating reports and materials, data entry, etc. Ability to assume responsibilities without direct supervision, exercise initiative and judgement, make decisions within the scope of assigned authority. Demonstrated ability in working in a fast-paced environment, juggling multiple competing assignments, tasks and demands. Must possess a high level of interpersonal skills to facilitate constant interaction with a wide variety of personalities and management styles. Also, the ability to maintain focus on assigned tasks despite constant interruptions by telephone and personal contact is an essential component of the position. Will need to be able to work effectively with others, both within the company and outside the company, to accomplish administrative duties. PHYSICAL REQUIREMENTS: Daily use of keyboard. Ability to verbally communicate. Will be required to see and hear well enough to understand Associates questions and respond to their concerns. Depending on the day’s activities – ability to sit for extended periods of time as well as necessity to actively move about – i.e. transporting and setting up supplies and equipment for meetings in conference rooms. Ability to work hours necessary to perform job function to the fullest. May require considerable walking and some climbing throughout the facility. Will be required to perform tasks such as lifting up to 50 pounds, walking, standing, climbing, reaching, stooping, pulling, pushing, grasping, and balancing Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.