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Technical Service Engineering Specialist
4 months ago
Do you want an opportunity to travel to Germany for 2 months, do you want to see more of the United States?
We are looking for a Technical Service Engineering Specialist with experience in the metal/metallic industry to join our dedicated team at Alps Wire Rope. This candidate must not be afraid to get their hands dirty and feel comfortable climbing in elevator shafts and heavy machinery This position provides professional growth opportunities, career advancement into a Managerial role and a generous special bonus after first and second years of employment.
Alps Wire Rope was founded in 1968 and is a part of a leading global manufacturing group with our corporate headquarters in St. Charles, Illinois as well as locations in Houston, Texas and Harrisburg, Pennsylvania. We provide quality products at reasonable rates, with excellent service to the various industries we serve.
Job Title:
Technical Service Engineering Specialist
Job qualifications:
80%:
Takes care of product/service claims. Inspects and assess product applications (e.g., cranes, elevators, slings, lifting devices, ropes, equipment, etc.)
Visits customers in North and Latin America to attend quality complaints and/or conduct training of Alps products
Provides technical training to customers and employees
Writes technical reports on evaluation of products/equipment
Supports the sales and customer service teams in technical matters
Inspects and evaluates technical documentation to ensure compliance with product specs
Advises top management on product offerings and changes to product line
20%
Assist in leading the company's ISO 9000 quality management system to achieve and maintain certification
Responsible to plan and direct all procedural updates to existing quality processes, so constant improvements are incorporated into daily quality activities
Train staff on quality procedures and standards
Non-negotiable criteria:
Minimum two years of related experience in a similar position
Strong engineering background (mechanical engineering or similar)
Inquisitive/logical
Ability to attend a required 2 month training in Germany soon after employment begins
Flexible, willing to travel up to 40% of the time
Good communications skills
Willing to get hands dirty
On-site office in St. Charles (not a hybrid or remote position)
* No sponsorships will be considered. Do not apply if a sponsorship will be needed*