Claims Director
1 week ago
Claims Director - Property
Job Locations
US-WI-West Bend
ID
2024-2453
Category
Claims
Full-Time
Remote/Hybrid
No
Company Overview
Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job SummarySummary of Responsibilities
The responsibilities of this role include leading a team of claim managers, ensuring efficient operations, and supporting departmental goals and objectives. Establish policies and procedures to optimize the claim process, deliver superior customer service, and ensure compliance with best practices.
Serve as a key liaison across departments, fostering communication, resolving cross-functional challenges, and promoting a culture of collaboration and results.
Monitor and analyze claims data to identify trends, areas for improvement, and cost-saving opportunities. Use a mixture of data, experience, and judgment when making decisions. Leverage automation technologies to improve productivity and reduce cycle times.
Provide coaching, mentorship, and professional development opportunities for the team. Provide strategic direction for the department. Motivate staff to meet performance metrics and lead project work.
Evaluate external services and vendors to improve the claim process. Negotiate vendor contracts. Continuously optimizes workflows to enhance efficiency, accuracy, and customer satisfaction. Develop and oversee the budget for the department.
Provide guidance on escalated issues, ensuring effective dispute resolution. Ensure compliance with industry regulations by staying current with insurance laws and best practices.
Preferred Experience and Skills
- Five years of experience managing or supervising a team of property adjusters.
- In-depth knowledge of claims processes, policies, insurance products, and relevant regulations.
- Proven track record of successfully managing and leading a claims team.
- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make informed decisions.
- Exceptional communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
- A talent for coaching and teambuilding.
- Experience with claims management systems, process automation, and digital claims technologies.
Preferred Education and Training
- Bachelor's degree in Business, Insurance or related field.
- CPCU Certification
#LI-BW1
EEOWest Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
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