Sr. Network Voice Engineer

15 hours ago

Orange, United States Resource Informatics Group Full time
Sr. Network Voice Engineer
Local to Orange CA, 100% On-Site (Only USC)
Contract Type: 3+ months with the right to hire

Inputs:
  • Why is this position open? They need support in migrating from traditional phone system to Cisco cloud.
  • Candidates are missing the mark, having only UCCE or UCCX is a pass, looking for candidates with call manager experience.
  • Great Communication Skills

Important Skills:
The manager is specifically looking for people with WEBEX DI (dedicated instance) and Cisco Webex Control Hub experience
  • Call Manager experience
  • Cisco shop for networking
  • Talkdesk integration experience is nice to have
  • Recent WEBEX
  • Healthcare experience
  • Tier I Performs support and solutions for Cisco and VOIP related systems.
  • Supports Cisco voice telephony systems for calling and back office business units.
  • Supports all aspects of the Cisco Webex Calling Dedicated Instance (Communications Manager, IM & Presence, Unity Connection, Expressway and Cisco Emergency Responder) Infrastructure and other relevant Cisco Products for Calling and Collaboration.
  • Experience with Cisco and third-party hospital and clinical systems' integrations with Cisco Webex Calling Dedicated Instance include Local Gateway integration to an on-prem phone system (NEC).
  • Experience with Cisco Webex Control Hub for configuration (adds, moves, changes, deletions), troubleshooting with Cisco TAC, monitoring of the Cisco UC applications.
  • The working environment includes: 4,000 Cisco phones, 2,030 analog phones, and over 30 remote clinics with LAN/WAN connections to the main hospital campus.
Qualifications:
  • Hands-on experience in Cisco technologies such as Cisco UC Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco routing and switching with respect to voice traffic.
  • Five (5) or more years of experience supporting, troubleshooting, and developing Cisco Communications and networking technologies in many of the following:
  • Cisco Unified Communications Manager/Call Manager
  • Cisco Unity/Unity Connection
  • Cisco Expressway for Mobile Remote Access
  • Presence - with Microsoft Teams and Cisco Webex App
  • Experienced with performing root cause analysis, risk identification, and risk mitigation
  • Support, implement, and troubleshoot voice issues • Implementation of call routing, QoS, device pools, signaling protocols, dial-peers, and partition management
  • Knowledge with protocols & technologies such as: H323, SIP, RTP, PRI, MGCP, TCP/IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS, IPv4, Telnet, SSH, MPLS, VOIP, POE, etc. Ability to support Cisco routers and switches running Cisco IOS, Catalyst IOS and Nexus IOS • Experience in Cisco UCS servers hosting virtual servers for Cisco Webex Calling Dedicated Instance Enhanced Survivability Nodes.
  • Expert experience with Cisco voice router and gateways for SIP trunks, analog stations, integrations via SIP trunks to applications, etc.
  • Knowledge of Visio, SharePoint and other documentation applications
  • Experienced with ticketing and asset management such as Service Now or similar software
  • Experience with Cisco UCS, VMWare physical & virtual infrastructure

Experience and Requirements:
  • 5 years IT network engineering support experience (Tier I Network infrastructure implementation and maintenance)
  • CCNA certification or higher required, specialization in Voice or Collaboration - CCNP preferred
  • Three or more years of experience managing enterprise VoIP and Unified Communications systems is preferred
  • Bachelor's degree in Computer Science, Engineering, or related discipline preferred; equivalent experience acceptable
  • Must possess strong analytical and problem-solving skills and be organized
  • Should have a team oriented attitude, solid interpersonal skills and be self-driven
  • Experience working with multiple departments and managing multiple tasks concurrently
  • Strong verbal and written communication skills, must be able to read and comprehend monitoring reports
  • Ability to work weekends and/or off hours as necessary to meet clients' needs
  • Minimal travel required.

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