IT Support Technician

4 days ago


Hyannis, United States Hyannis Air Service, Inc. Full time
SUMMARY:
The person in this position is responsible for the configuring, repairing and upgrading desktop and notebook computers and associated peripheral devices.

PRIMARY RESPONSIBILITES:
  • Responsible for completing assigned IT work tickets accurately and timely including performing technical duties; providing input to internal and external customers and providing support and assistance by phone, in-person or all other methods Cape Air requires.
  • Prepare new IT assets for deployment; performs initial program load and user-specific setup for standard desktop applications; troubleshoots PC hardware and software problems.
  • Detecting and removing virus infections and implementing and enforcing hardware, software and procedural controls to prevent data corruption.
  • Responsible for all aspects of installing PC equipment ensuring that corporate procurement standards are followed.
  • Assist with gathering and shipping IT assets.
  • Additional duties as assigned
QUALIFICIATIONS:
  • CompTIA A+ Certification preferred but not required
  • IT Support or Computer Repair experience
  • Experience with troubleshooting network connectivity, doing network cabling and associated network jack and wallplate work.
  • General PC / Hardware / Troubleshooting experience required
  • Experience and knowledge with Microsoft Office Applications
  • Must be goal oriented, have an exceptional attention to detail, and must work well both independently and in team situations.
  • Must be able to demonstrate the values of our company's mission/vision: kindness, teamwork and the spirit of MOCHA HAGoTDI


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