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Customer Service Clerk II

3 months ago

Summit Argo, United States Kinder Morgan Full time

Customer Service Clerk II - Argo

Job ID #: 28828 Location: IL-ARGO

Functional Area: Customer Service Position Type: Full Time

Experience Required: 1 - 3 Years Relocation Provided: No

Education Required: High School Diploma

RC/Department: 6451 -MWREG ARGO TERMINAL RC 6451 :KMLQT

Position Description

Primary Purpose

Establish and maintain an effective, efficient and compliant work environment. Manage all tasks according to established corporate and local procedures.

Job Responsibilities

  • Actively participate in daily SQE meetings with assigned team

  • Actively participate in the daily Customer Service/Operations sync call

  • Answer phone calls in a professional manner; providing caller with assistance as requested

  • Manage efficient inbound mail distribution; expediting agency correspondence to appropriate recipients

  • Visitor assistance; includes professional greeting, safety orientation and direction

  • AP processing according to corporate procedures while meeting established deadlines

  • Staff payroll processing according to corporate procedures while meeting established deadlines

  • Work closely with Inventory CSRs to understand, develop, document, implement and maintain CSR operating procedures

  • Execute all procedures and customer requirements according to SOP

  • Maintain proficiency and accuracy using the various customer and KM information systems

  • Issue precise accurate direction to Operations via Galahad issued Plant Operating Orders

  • Pull all customer orders from various avenues

  • Create all orders in KM’s inventory system

  • Prep order packets for all customer inbound and outbound deliveries including but not limited to seals, SDS, COA and product tags

  • Ensure all paperwork is issued to support the nightly switch

  • Ensure paperwork is 100% complete and compliant

  • Cross trained on all KM accounts. Must be able to satisfy all customer requirements as the business demands

  • Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner

  • Identify, support and achieve individual and CS team goals

  • Develop and maintain a positive working relationship with visitors, external customers, carriers and internal KM departments

  • Month-end processing; assist Inventory CSRs as needed

  • Manage month end record retention process

  • Ensure all corporate directives/deadlines are met

  • Maintain all office supplies to ensure operating efficiencies

  • Manage and maintain office copier/mail room including copier/printer maintenance and supplies

  • Assist with coordinating various office events, celebrations, etc.

  • Perform all tasks with accuracy following our Dual Verification procedures

  • Perform job related special assignments as required

  • Other duties as assigned

Job level commensurate with experience and skill set

Position Requirements

Job Requirements

  • 1-3 year equivalent job experience in this area

  • High school diploma or GED equivalent

Experience, Specific Knowledge, Certification, Licenses

  • DOT certification

  • System oriented

  • SAP, Galahad, Microsoft Office

  • Experience, handling and resolving controversial and conflict situations

  • Experience in documenting and maintaining procedures

  • Ability to successfully perform the required and expected duties with minimal direct supervision

  • Ability to identify process improvements and implement them

  • Ability to organize, schedule and prioritize work to meet various schedules and objectives

Competencies/Skills

  • Team oriented

  • Display respect for visitors, customers, co-workers & management

  • Customer oriented

  • Excellent organizational skills

  • Excellent math skills

  • Detailed oriented – must be able to work quickly, independently and accurately under pressure

  • Ability to handle all job tasks in a confidential and professional manner

  • Reliable, flexible, credible, confident, team oriented, high-energy, motivated, positive work ethics

  • Commitment to provide reliable and on-time attendance

  • Solid verbal, listening and written communication skills. Able to deal with a wide variety of people with tack, courtesy and professionalism

  • Ability to work in a team environment and interact with support groups, supervisor and co-workers

  • Ability to multi-task

Working Conditions

  • Able to provide consistent on time attendance

  • Able to work various hours and overtime to meet the demands of the business

  • Able to respond to inquiries outside normal shift hours

  • Able to lift 25 pounds

  • Able to adhere to professional business casual dress code

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.