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Engineer

4 months ago


Scottsdale, United States TATA Consulting Services (USA) Full time

Role: Middleware Engineer

  • Executes work in adherence with IT Service Management best practices.
  • Identifies, designs and assists in implementing opportunities to standardize operational environments (Server Restarts, Load balancing)
  • Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure data and technology solutions are protected from threats and vulnerabilities. (Server Patching, Continuous performance improvements, Password changes)
  • Designs and develops standard, repeatable production runs; creates all appropriate job control language; schedules scripts and standard documentation; and partners with other support organizations to set up and execute.( Knowledge of Schedulers UAC, CRON Jobs, Automate as much as possible)
  • Executes process improvements through optimization, enhancements and implementation of new operational features and functions.
  • Provides consultation and support to delivery teams in their release activities.(Release Support)
  • Engages in critical situations. Promptly resolving incidents to minimize downtime ( Prod support including Batch support)
  • Coordinates with others to allow for immediate response to service disruptions. Communicates root-cause analysis and critical situation findings to Technology leaders.
  • Maintains adherence to contract license/Certificate usage.
  • Provides data-driven decisions by delivering operational metrics and by analyzing operational data to identify trends and potential problems.
  • Analyzes, designs and reports operational data and makes continuous improvement recommendations.( Configuring and Running necessary reports )
  • Provides oversight to ensure planning and coordination of enterprise release activities occurs.
  • Executes Level II and III technical support for hardware and software application configuration, incident management processes, monitoring, and knowledge management.
  • Coordinates with Level III support to assist in mitigating of incidents and validation of change activities involving hardware and software.
  • Serves as technical and process escalation for team members.
  • Provides on-site support during Business Continuity and Catastrophic (CAT) related events
  • Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management
  • Knowledge of Operating systems(Unix/Linux/Windows), Scripting languages (bash, sh, Perl, and csh), JDBC and ODBC database clients, technical concepts (caching, connection pooling, threading, transaction management), software repository and version control systems.