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Client Experience Administrator

4 months ago

Long Island City, United States UOVO Full time
Client Experience Administrator

Department: Client Experience Administration

Employment Type: Full Time

Location: Long Island City, NY

Reporting To: Senior Client Experience Manager

Compensation: $26.00 / hour

Description

ABOUT UOVO

Are you ready to embark on a journey where your passion for art, fashion, culture, and excellence converge? Welcome to UOVO-the epitome of sophistication in storage, management, and logistics of valuable art, fashion, and wine. We invite all voices, experiences, and talents to join us and become part of an unparalleled journey where your career aspirations align with the remarkable. With state-of-the-art facilities across the country, we work towards exceeding expectations, for both our clients and employees alike.

At UOVO, we are more than logistics; we are architects of bespoke solutions and curators of extraordinary experiences. From climate-controlled storage to private viewing galleries, industry-leading technology to a full suite of services, UOVO crafts tailored solutions that go beyond preservation-they elevate.

As part of the UOVO team you will work alongside industry professionals who share a passion for art, fashion, and logistics in a collaborative environment where your expertise contributes to the best-in-class employment and client experience UOVO provides

CLIENT EXPERIENCE ADMINISTRATOR, Long Island City

UOVO, the nation's leading provider of storage and services for art, fashion, wine, archives, and

collectibles, seeks a Client Experience Administrator to join its dynamic and growing team. As the first

point of contact for all incoming visitors, the Client Experience Administrator is responsible for providing exceptional client service while fielding inquiries and fulfilling requests. The Client Experience Administrator liaises with internal teams to arrange for viewings, appointments, and special events, as needed. Additionally, this person is responsible for upholding a welcoming and inclusive environment for all clients, vendors, and staff.

This is an entry-level position ideal for someone with 1-2 years' client-facing, administrative experience who is passionate about art and culture. The successful candidate will possess strong written and interpersonal communication skills, have a positive attitude, be technologically adept, and be a collaborative team player. Experience in and enthusiasm for the art world is valued. Discretion and the ability to handle sensitive information with tact is a must.

Core Responsibilities
  • Serve as the primary point of contact for all visitors by answering questions and fulfilling requests in person
  • Answer and direct incoming calls and email inquiries appropriately and swiftly
  • Verify access control credentials for all visitors, ensuring that facility security measures are upheld
  • Generate database inquiries, profiles, and notes for all incoming prospects
  • Maintain consistent brand voice across all channels of written, verbal and social media communication
  • Manage department budgets in conjunction with the processing and reconciliation of incoming invoices, client gifts, and office expenses
  • Maintain shared calendars with adherence to company standards
  • Promote an inclusive, welcoming office culture through development of staff birthday calendars, execution of local Staff Art Shows, and setup for monthly lunches
  • Perform essential administrative functions, including ordering office and kitchen supplies, managing mail flow for internal teams, and providing cross functional support
  • Adhere to all company policies, procedures, and business ethics codes
  • Other duties as assigned by manager
Qualifications & Skills
  • 1-2 years' relevant work experience required
  • Motivated, attentive, and reliable team player able to succeed in a fast-paced environment
  • Proven ability to support multiple concurrent projects
  • Exceptional administrative, written, communication, and organizational skills with strong attention to detail
  • Professional and courteous demeanor, both in person and on the phone
  • Ability to carry up to 25 pounds in support of incoming and outgoing mail or other projects
  • Knowledge of art and/or fashion preferred
This position requires on-site presence at UOVO's Long Island City facility five days a week (Monday-Friday, 8:30-5:00). Administrator may occasionally be asked to work additional hours, including weekends.

Compensation & Benefits

UOVO offers competitive compensation, commensurate with experience.

UOVO offers a robust suite of benefits including:
  • 100% employer-covered medical plan option for team members as well as multiple Medical, Dental, and Vision plans options.
  • 2 weeks annual paid vacation, with bi-annual increased vacation awards throughout the first 5 years of service
  • 10 paid holidays plus one additional floating holiday
  • Company-Sponsored Parental Leave policy
  • Company-Sponsored Paid Sick Leave
  • 100% 401k Employer match up to 3% of team member contributions.
  • Flexible Savings Account, Commuter Benefits, and Childcare Benefits
  • Company-sponsored Life Insurance and Long Term Disability Benefits
  • Monthly Team Lunches and Birthday celebrations
  • Team member Recognition Program ( the "Eggcellence Awards")