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Community Case Manager

4 months ago

Miami, United States Chapman Partnership Full time
SUMMARY:

Community Case Management Services will be guided by ethical principles respecting autonomy, dignity, privacy and the rights of the individual. Every Chapman Partnership Case Manager provides case management services to residents and families with children to meet their social and emotional needs as they impinge on their medical, social, psychological, economic, and spiritual condition, and the safe transition from one environment to another.

DUTIES AND RESPONSIBILITIES:
  • Assist Hotel/Motel families for appropriate services and formalize individual service and goal plans.
  • To complete assessments within 72 hrs. of admission into Hotel/Motel (except weekends).
  • Participate in case conferences regarding resident’s status outplacement / discharge plan.
  • To provide services in the community to restore family to optimal social environment and utilize community agencies and resources to help resident stabilize and regain independence.
  • To maintain current case notes and goal plans for each family assigned and make regular entries regarding client’s activities.
  • To provide employment/housing assistance and follow-up services or to facilitate transfer to shelter.
  • To assist family with housing plans and refer to follow up case manager for further planning and referrals.
  • To prepare and keep current case records for each family; prepare and complete statistical and variety of reports for Chapman; participate in customer satisfaction surveys; prepare and analyze productivity and performance reports.
  • Performs other assignments or tasks as deemed necessary.
QUALIFICATIONS:
  • Bachelor’s degree in social services, human services or related field from an accredited college or university or equivalent experience.
  • Minimum of one (1) year practical experience as a case manager in a social services agency or equivalent supplemented by the required education. Four (4) years’ experience may substitute for the education requirement.
  • Valid driver license (State of Florida) and clean driving record.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of social services, counseling and behavior sciences.
  • Overall understanding of the issues affecting our residents.
  • Maintain a sufficient driving record and history.
  • Experience working with vulnerable populations.
  • Ability to assess a situation, consider alternatives and decide on an appropriate course of action.
  • Ability to develop and maintain productive working relationships with public and private agencies, the general public and clients.
  • Ability to be culturally sensitive to diverse client populations.
  • Ability to be professional, flexible, respectful, and calm.
  • Ability to work well with others.
  • Ability to lead by example.
  • Familiar with procedures of referring families to appropriate services provided by other agencies.
  • Exceptional verbal and written communication skills.
  • Computer Literate.
  • Solid social service management skills.
  • Bilingual in English and Spanish and/or English and Creole preferred.