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Information Technology Business Analyst Full-time
4 months ago
- Identifies customer needs and solutions, and implements them within the scope of authority as by evidenced by listening to customer's reality, without providing excuses, in a courteous and respectful manner. When confronted with an unfamiliar situation, takes time to learn from the experience.
- Experience with Microsoft Exchange
- Experience virtualization strategy, design, implementation and maintenance using VMware vSphere 5.x Servers and clusters including vCenter.
- Knowledgeable of with Active Directory, DNS, DHCP, and DFS
- Work with systems administrators to plan effective support for Microsoft Windows server software and hardware.
- Able to deploy GPO using best practice architecture.
- Hospital Experience necessary
- Gather intelligence from corporate executives and middle managers about needs and future growth
- Provides high quality customer service to achieve established customer satisfaction goals.
- Provide support for all Microsoft Windows Servers; respond to other teams' requests, questions and trouble reports.
- Install and maintain operating systems, utilities and application software on complex multi-vendor hardware and OS.
- Troubleshoot hardware failures, OS crashes and urgent support for application, analysis of performance issues and all hardware and OS exceptions.
- Monitor system status which consists of checking the status of CPU, memory and space usage; check I/O and other status data with monitoring tool; code for Shell of administration and monitoring running status of applications
- Provide 24 x 7 on call support and on site for major issues.
- Must be able to work during non-standard business hours and weekends.