Dispatcher

WasteXperts - an on-site waste and recycling facilitator - is looking for a Dispatcher to join their team in Martinez CA.

Position Summary: The Dispatcher ensures efficient daily operations by communicating between field employees, supervisors, and customer service. This includes monitoring daily routes, collaborating across departments to troubleshoot issues, and ensuring adherence to operational standards.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Act as the first point of contact for field employees to address route-related issues and troubleshoot problems in real-time.

• In collaboration with Supervisors, adjust an optimize routes to address delays, rerouting stops as necessary.

• Monitor daily routes using tools like Descartes, Salesforce, and Lytx to ensure all scheduled stops are serviced on time and within the

protocol.

• Track field employees' recording of arrival and departures, breaks and lunches, fuel stops, and photo uploads, escalating recurring issues to supervisors.

• Communicate daily with field employees, discussing time restrictions, route status, and other safety-related concerns.

• Quickly escalate urgent issues, such as unresponsive technicians or blocked access, to supervisors for resolution.

• Provide written confirmation and follow-up for all time-sensitive customer requests, missed stops, and resolutions.

• Document and create detailed cases for customer service, including reports on missed pickups, property damage, and additional service requests.

Requirements

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

• Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

• Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Works in an organized manner to achieve all necessary projects and assignments.

• Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Uses technology to increase productivity.

Pay is $25 hr and the start time is 6 am Mon-Friday

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

---