End User Services Specialist
4 months ago
JOB SUMMARY: The role of the End User Services Specialist is to manage all end user devices, access paths and printing functions relevant to device hardware, software and application problems, new installations, upgrades, and general assistance as reported or requested by staff and physicians of the Rady Children's Hospital and Health Community as applicable. The nature of the inquiries includes but are not limited to requests for assistance with the organization's computers, telephones, hand scanners, computers on wheels (COWS), personal devices, label printers, general printers and multiple function devices. Application installation, troubleshooting, and support is provided by the Specialist for general software, like Microsoft Word, as well as departmental software, like Haivision. The Specialist is assigned an area of the hospital to manage that includes all end user devices and relevant applications thereof. The incumbent accurately identifies problems, troubleshoots, and offers solutions and workarounds. Accurately communicates expectations regarding next steps and timelines for resolution. Coordinates with other End User Services staff regarding standard images, naming conventions and inventory control/ asset management. They also coordinate with other IS areas to resolve problems if necessary. The incumbent will possess the ability to handle large volumes of tickets and respond to them at any of the RCHSD or HC facilities. They will be able to do so, while maintaining a positive and professional voice and demeanor in a hectic, busy & sometimes stressful environment. Comprehension and retention of large and complex amounts of new information is required. Meeting minimum service level agreements is essential to the success of the incumbent and the team. Other duties may be assigned as required by business need. The incumbent will spend 80% of their time managing end user experiences or devices. The remaining time will be spent in individual or team projects, like new system deployment, assistance with large application go-live activities (Epic upgrades) and the introduction of new technology. MINIMUM QUALIFICATIONS: High School Diploma, GED or foreign equivalent 1 year of experience CA Driver’s License and Proof of Auto Insurance Ability to troubleshoot end user device incidents, access issues, printing issues, computer hardware, Desktop PCs, laptops, monitors, printers, tablets, cell phones and hand held scanners in a timely manner Minimum 1 year of experience and/or equivalent experience, training, certification, or Bachelor's Degree in related area. Ability to add, modify and remove printers in accordance with standard policies, Active Directory standards and other management requirements Experience with desktop operating systems, including Windows XP, Window 2007 and beyond; Ability to add, modify and remove items (Icons) from desktop screens Familiar with common software and associated problems such as Microsoft operating systems, MS Office, Adobe, Visio and MS Project and healthcare related software such as Electronic Medical Records (EMR) In addition to the minimum qualifications 1 year experience in an enterprise computing environment supporting large numbers of users and machines on multiple platforms with a high number of systems and applications PREFERRED QUALIFICATIONS: Associate's Degree 3 years of experience Understanding of healthcare related Electronic Medical Record (EMR) systems, specifically Epic; Thorough understanding of challenges commonly encountered in a healthcare environment such as HIPAA compliance, patient safety and other Certifications such as CompTIA A+ Certification, Linux Pro Institute Certification, Msft Cert Technology Spec strongly desired Experience supporting computers with the Linux operating system in an enterprise environment and building Linux images Delivering similar services in a hospital or healthcare environment Experience working in a hospital or healthcare environment The expected hiring range for this position is $25.47 to $35.03 Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity. EOE including disability/vet
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IT End User Services Specialist
4 months ago
San Luis Obispo, United States CommonSpirit Health Full timeMembers of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. Th IT, Specialist, Technical Support, Service, Technology, Healthcare
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User Support Specialist
4 months ago
San Diego, United States Forward Slope Full time>> User Support Specialist User Support Specialist Summary Title:User Support SpecialistID:PS433Location:San Diego, CADescription Forward Slope currently has a full-time opening for a User Support Specialist to join our Enterprise Solutions team. The position is located in San Diego, CA. **Job Description** The User Support Specialist performs technical and...
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End User Support Specialist
1 week ago
San Luis Obispo, California, United States Randstad Full timeJob Summary:Randstad is partnering with a leading information management company to find an End User Support Specialist. We're looking for an experienced professional with 2+ years of both Windows and Linux support experience. A CompTIA Security+ certification is required.Job Responsibilities:Troubleshoots moderately complex delivery systems or network...
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End User Support Specialist
14 hours ago
San Luis Obispo, California, United States Randstad Full timeJob SummaryRandstad is partnering with an information management company to find an End User Support Specialist. We're looking for someone with 2+ years of experience in Windows and Linux support, and a CompTIA Security+ certification.ResponsibilitiesTroubleshoot moderately complex delivery systems or network issues and escalate problems as needed.Assist...
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End User Computing Analyst
2 weeks ago
San Diego, United States Cognizant Full timeWe are Cognizant Artificial Intelligence Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. However, clients need new business models built from analyzing customers and business operations at every angle to really understand them. With the power to apply...
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End User Support Specialist
5 days ago
San Luis Obispo, California, United States Randstad Full timeJob SummaryRandstad is partnering with an information management company to find a skilled End User Support Specialist. We're seeking an individual with 2+ years of experience in both Windows and Linux support, as well as a CompTIA Security+ certification.ResponsibilitiesTroubleshoot moderately complex delivery systems or network issues and escalate problems...
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Front-End User Interface Engineer
3 weeks ago
San Diego, California, United States AMISEQ Full timeJob Overview:As a member of the CI Automation team within the Platform organization, your main focus will be to revamp the Changes UI of our internal CI system. The goal is to create a more intuitive, user-friendly, and maintainable interface. You will collaborate closely with various teams to implement features that enhance error visibility, streamline...
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San Antonio, United States Integrity Trade Services Full timeJob DescriptionJob DescriptionIntegrity Trade Services is partnering with a local utility company to hire a Enterprise Mobility and End User Services Architect. The Enterprise Mobility and End User Services Architect is a combined practical and strategic position that involves establishing technical strategy, defining enterprise architectures and leading...
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San Antonio, United States CPS Energy Full timeWe are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,300 people committed to enhancing the lives...
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San Antonio, United States CPS Energy Full timeEnterprise Architect 2-Enterprise Mobility and End User Services Architect Date: Aug 12, 2024 Location: San Antonio, TX, US, 78205 Company: CPS Energy We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security...
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User Interface Engineer
3 weeks ago
San Diego, California, United States Apple Full timePosition Overview:Role Summary: We are seeking a passionate and skilled Web UI Developer with a solid foundation in user experience and interface design principles. As an integral part of our organization, you will be responsible for crafting and executing user interfaces and tools within a highly collaborative environment that includes operations, hardware,...
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Front-End User Interface Engineer
3 weeks ago
San Francisco, California, United States FOCUSKPI INC Full timePosition OverviewFocusKPI is seeking a Front-End User Interface Engineer to support one of our esteemed clients, a cutting-edge SaaS organization. Work Arrangement: Remote - available throughout the USContract Length: 6 monthsCompensation: $50/hr to $60/hrKey Responsibilities:Engage with team members and clients to pinpoint user challengesEnsure that UI...
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Senior User Experience Designer
3 weeks ago
San Diego, California, United States Abbott Full timeAbout the RoleWe are seeking a highly skilled Senior User Experience Designer to join our team at Abbott. As a key member of our design team, you will be responsible for creating user-centered design solutions that meet the needs of our customers.Key ResponsibilitiesDesign and develop user experience (UX) design and user interface (UI) design concepts and...
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Senior User Experience Designer
3 weeks ago
San Diego, California, United States Abbott Full timeAbout AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160...
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End-of-Life Care Nurse Specialist
1 week ago
San Diego, California, United States Mission Healthcare Services Inc Full timeJob SummaryMission Healthcare Services Inc is seeking a skilled and compassionate End-of-Life Care Nurse Specialist to join our team. As a Hospice Licensed Practical/Vocational Nurse, you will play a vital role in providing high-quality patient care and support to terminally ill individuals and their families.Key ResponsibilitiesProvide direct patient care...
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IT Service Desk Specialist II
2 days ago
San Diego, California, United States ISHPI Information Technology Full timeJob SummaryWe are seeking a highly skilled IT Service Desk Specialist II to join our team at ISHPI Information Technologies, Inc. This role will provide technical assistance and support to end-users for hardware, software, and systems through various communication channels.Key ResponsibilitiesProvide technical support and assistance to end-users for...
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Associate User Experience Researcher
2 weeks ago
San Diego, California, United States Whova Full timeAbout WhovaWhova is a fast-growing company that is changing the way events are experienced. We are seeking an experienced User Experience Researcher to join our Product Team in San Diego, CA.Job SummaryWe are looking for a highly skilled User Experience Researcher to lead user-centered research throughout the product development process. The ideal candidate...
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End-of-Life Care Nurse Specialist
1 week ago
San Diego, California, United States Mission Healthcare Services Inc Full timeJob SummaryMission Healthcare Services Inc is seeking a skilled and compassionate End-of-Life Care Nurse Specialist to join our team. As a Hospice Licensed Practical/Vocational Nurse, you will play a vital role in providing high-quality patient care and support to terminally ill patients and their families.Key ResponsibilitiesProvide direct patient care...
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IT Support Specialist
4 days ago
San Diego, California, United States San Diego Blood Bank Full timeJob Title: IT Support SpecialistAt San Diego Blood Bank, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and providing excellent customer service to our end-users.Key Responsibilities:Provide technical...
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Senior Desktop Support Specialist
2 weeks ago
San Diego, California, United States HIKINEX Full timeJob Summary: We are seeking a highly skilled and independent Senior Desktop Support Specialist to join our dynamic IT team at HIKINEX. This position is responsible for providing comprehensive desktop support to end-users across multiple locations in the San Diego region. As the sole and senior Desktop Support Specialist for the area, you will play a crucial...
