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Senior Desktop Support Specialist

4 months ago

Sierra Vista, United States NetCentrics Full time
Who We Are:

NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligence Community, our impact on national security is undeniable. We are a diverse group of intellectually curious people, solving hard problems, and living by our core values while bonded by the shared vision to secure our nation - join us

The Opportunity:

The Senior Desktop Support Specialist will oversee and support the Desktop Application Support Team, ensuring efficient problem resolution and high-quality customer service for desktop applications within the NETCOM environment. This role involves technical assistance, hardware and software troubleshooting, configuration, and installation, working closely with the Fort Huachuca Network Enterprise Center (NEC) to reimage NIPRNet computers per Army standards. The specialist will also ensure compliance with Security Technical Implementation Guide (STIG) requirements and develop procedures to address complex technical issues.

Key Responsibilities:
  • Oversee the Desktop Application Support Team, providing necessary customer service support for problem resolution involving current and future desktop applications in the NETCOM environment.
  • Contribute to the knowledge base by providing quality check inputs for each application upon issue resolution.
  • Offer desktop support, including technical assistance, configuration, installation, and troubleshooting of computer hardware, software, and peripheral devices within a network environment.
  • Collaborate with the Fort Huachuca Network Enterprise Center (NEC) to reimage non-classified Internet Protocol (IP) Router Network (NIPRNet) computers in line with approved Army baselines.
  • Ensure the installation of approved and updated Army software, firmware, and drivers in accordance with Security Technical Implementation Guide (STIG) standards.
  • Develop or modify procedures to solve complex problems, taking into account computer equipment capacity, operating time, and desired outcomes.
Required Qualifications:
  • High School diploma and 10+ years of relevant work experience.
  • Active DoD Secret Clearance or Higher.
  • IAT Level II Certification.
  • Excellent customer service, verbal, and written communication skills.
  • Ability to work effectively in a collaborative environment.
  • Successful completion of a background investigation, including criminal history and reference checks, as a contingency for employment at NetCentrics.

A Place Where You Belong:

At the heart of our organization lies a set of five core values that guide every facet of our work. "Mission First" epitomizes our unwavering commitment to our goals. "People Always" underscores the significance we place on our team's well-being and development. We continually strive to "Be Eminent" by consistently pushing the boundaries of excellence. "Embrace the Team" reflects our unwavering belief in the power of collaboration, recognizing that together, we attain greatness. With every action, we "Act with a Purpose," ensuring that our efforts contribute meaningfully to a larger mission. These values serve as the bedrock of our company culture, propelling us forward as a united and purpose-driven team.

Why Join Us:

Join us not just to be a part of safeguarding our nation, but to be at the forefront of innovation, where your ideas and expertise play a pivotal role in shaping the future of cybersecurity and IT. Together, we are not just protecting systems; we are pioneering them. Be a part of our team and redefine the possibilities in our industry

EEO (Equal Employment Opportunity) Commitment:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled