Service Desk Technician
2 months ago
Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. ** THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & SPANISH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices including configuration and email sync. * Handles 50-60 issues per day efficiently and appropriately. * Maintains regular and punctual attendance. * Utilizes Active Directory database to reset network passwords. * Assists users in adding and changing network printers. * Provides technical support for VPN connectivity issues. * Controls user's computers utilizing remote access tools. * Troubleshoots remote access connectivity problems. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education * Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: * 1 year experience in call center or service desk environment. * Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10 - Office 365 Support - User creations/terminations (tasks/requests) - End-user self-service tools - Cloud support - multiple device data syncing - ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. * Effective troubleshooting and documentation skills * Experience navigating a knowledgebase * Proficient use of Microsoft Office applications. Certifications * None Other Skills and Abilities * Strong technical and client interaction skills. * Self-starter with excellent organizational, administrative and interpersonal skills. * Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. * Excellent oral, written, technical, and business communication skills. * Ability to multi-task and work in fast paced environment. Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
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Service Desk Technician
3 weeks ago
Tumwater, United States Washington State Department of Retirement Systems Full timeDescription Are you an inquisitive, customer service maestro with experience providing IT support and technical troubleshooting? Would you enjoy working with a fun and innovative service desk team while increasing your IT knowledge and providing mission critical customer...
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Service Desk Technician
4 months ago
Tumwater, United States Logicalis Full timeSummary Provides support via phone, e-mail and chat for various PC hardware and software applications. * THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support...
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Service Desk Technician
1 month ago
Tumwater, United States Logicalis Full timeSummary Provides support via phone, e-mail and chat for various PC hardware and software applications. * THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support...
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Identity and Access Management
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Tumwater, United States Washington State Department of Revenue Full timeDescription Are you looking for an opportunity to apply your knowledge of Active Directory/Identity and Access Management (IAM) technologies, Windows server operating systems, and technical infrastructure support?The Department of Revenue (DOR) is recruiting for an IT System Administration-Journey to deliver professional level infrastructure...
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Business Transformation Coordinator
1 week ago
Tumwater, Washington, United States Apexon Full timeFront Desk ReceptionistWe are seeking a skilled Business Transformation Coordinator to join our team at Apexon, a digital-first technology services firm. As a key member of our front desk reception team, you will be responsible for delivering exceptional customer service and supporting the daily operations of our office.About the Role:This is an exciting...
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Front Desk Receptionist
3 weeks ago
Tumwater, United States Apexon Full timeCompany Description:Apexon is a digital-first technology services firm backed by Goldman Sachs Asset Management and Everstone Capital. We specialize in accelerating business transformation and delivering human centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them...
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Apexon | Front Desk Receptionist | tumwater, wa
3 weeks ago
tumwater, United States Apexon Full timeCompany Description:Apexon is a digital-first technology services firm backed by Goldman Sachs Asset Management and Everstone Capital. We specialize in accelerating business transformation and delivering human centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them...
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Academic Support Specialist
7 days ago
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Behavioral Intervention Professional
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Public Benefits Specialist 3
6 months ago
Tumwater, United States Washington State Department of Revenue Full timeDescription The Working Families Tax Credit division is hiring a Public Benefits Specialist 3 . This position serves as a point of contact for the Working Families Tax Credit in the Tax Credit Administration Unit. The Tax Credit Administration Unit’s main function is reviewing and processing Working Families Tax Credit applications to ensure...
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Excise Tax Examiner 4 New
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Tumwater, United States Washington State Department of Revenue Full timeDescription This recruitment is open to current Washington State Department of Revenue employees only. This non-permanent appointment is anticipated to last up to 12 months. Attention Revenue! Your Taxpayer Account Administration (TAA) division is excited to announce an opportunity for an Excise Tax Examiner 4 (ETE4). Make a difference, join our...
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Mobile Mechanic
2 days ago
Tumwater, United States Disability Solutions Full timeJob Description$5000 retention bonus: Paid after 30 days of service $1,000, after 90 days $1000, $1000 when you reach 180 days, $2,000 when you reach 240 days. (Bonus payout may be based on performance and eligibility)Frito-Lay Fleet Technicians are essential to our team because they work on our fleet vehicles and keep our drivers safe. Are you looking for a...
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Occupational Therapist
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Tumwater, United States Virginia Mason Franciscan Health Rehabilitation Hospital Full timeDescription OT PRN CHI Franciscan Rehabilitation Hospital is proud to be recognized by Newsweek as the #1 Rehabilitation Hospital in Washington. A career at CHI Franciscan Rehabilitation Hospital, a 60-bed state-of-the-art, inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Virginia Mason Franciscan Health, is more than a...
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Occupational Therapist
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