Current jobs related to Customer Success Representative - Draper - Nav
-
Customer Success Representative
1 week ago
Draper, Utah, United States 1-800 CONTACTS Full timeAbout Us1-800 Contacts is a leading provider of contact lenses and eye care services. Our mission is to make it simpler, easier, and more accessible for people to get the vision care they need.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our sales and...
-
Customer Success Coordinator
3 weeks ago
Draper, United States DIME Beauty Co LLC Full time $17Job DescriptionJob DescriptionCustomer Success CoordinatorThe Company:DIME® was founded in 2018 by husband and wife duo Ryan and Baylee Relf, who saw a need to provide clean, optimized skincare for people of all ages. As a skincare and beauty advocate, Baylee became a Master Esthetician in 2015 and learned skincare is not “one size fits all”. With a...
-
Customer Success Manager
4 months ago
Draper, United States Outcode Software Full timeJob DescriptionJob DescriptionCustomer Success ManagerOutcode SoftwareAt Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. If you're passionate about guiding...
-
Customer Success Advocate
5 days ago
Draper, Utah, United States 1-800 CONTACTS Full timeJoin 1-800 Contacts, a leading provider of contact lenses and eye care services, as a Customer Success Advocate. In this role, you will be responsible for delivering exceptional customer experiences through inbound sales and service calls. Our goal is to make ordering and obtaining contact lenses simple and affordable for our customers. We empower our people...
-
Senior Customer Success Manager
1 day ago
Draper, Utah, United States Pluralsight Full timeJob Title: Senior Customer Success ManagerAbout the Role:We are seeking a highly skilled Senior Customer Success Manager to join our team at Pluralsight. As a Senior Customer Success Manager, you will be responsible for driving customer engagement, retention, and growth. You will work closely with our customers to understand their business objectives and...
-
Customer Service Representative
3 days ago
Draper, United States Insight Global Full timeJob DescriptionJob DescriptionPrimary Responsibilities:- Taking inbound calls from consumers (40-60/day)- Handling and researching issues over the phone- Utilizing the computer database to verify and document information Required Qualifications:- 1+ year of Customer Service experience analyzing and solving customer's problems, 1+ year of experience in...
-
Customer Service Representative
1 day ago
Draper, Utah, United States 1-800 CONTACTS Full timeLiingo Eyewear by 1-800 Contacts Customer Service RepresentativeJoin our dynamic team at 1-800 Contacts as a Customer Service Representative for Liingo Eyewear. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Why You Want This Job:We...
-
Manager of Customer Success
2 weeks ago
Draper, Utah, United States Egnyte Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Egnyte. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by delivering exceptional service and support to our financial services customers.Key ResponsibilitiesDevelop and execute customer success...
-
Customer Service Representative
4 days ago
Draper, Utah, United States Acima Digital, LLC Full timeJob Title: Customer Service Representative Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Acima Digital, LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients by answering their questions, managing their lease payment schedules, and...
-
Customer Success Manager
2 weeks ago
Draper, Utah, United States Egnyte Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Egnyte. As a key member of our Financial Services team, you will be responsible for driving customer success and growth in the financial industry.Key ResponsibilitiesDevelop and execute a strategy to engage and retain our financial services...
-
Customer Service Representative
2 weeks ago
Draper, Utah, United States Apex Systems Full timeJob Title: Customer Service RepresentativeJob Summary:Apex Systems is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Customer Service:...
-
Manager, Customer Success
2 months ago
Draper, United States Egnyte Full timeDescription MANAGER, CUSTOMER SUCCESS - Financial Services EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When...
-
Customer Success Lead
3 weeks ago
Draper, Utah, United States Egnyte Full timeMANAGER, CUSTOMER SUCCESS - FINANCIAL SERVICESEGNYTE: A PLACE TO GROW YOUR CAREER AND IGNITE YOUR PASSIONAt Egnyte, we create opportunities for exceptional individuals. We believe that every position holds significance, and every team member deserves respect. With over 22,000 clients globally, you have the chance to make a difference by safeguarding their...
-
Customer Success Coordinator
1 week ago
Draper, Utah, United States Bill Good Marketing Full timeAbout the RoleWe are seeking a highly organized and tech-savvy individual to join our team as a Customer Success Coordinator. As the front line of our Success Coaching department, you will be responsible for ensuring our clients receive exceptional service and support.Key ResponsibilitiesManage client onboarding processes, including setting up tickets,...
-
Senior Customer Success Strategist
3 weeks ago
Draper, Utah, United States Bill Full timeJoin a Leading Fintech OrganizationAs a Senior Customer Success Strategist, you will play a pivotal role in enhancing product adoption and driving revenue growth within our platform.Key Responsibilities:1. Propel ongoing product utilization, expansion sales, and subscription renewals to achieve monthly targets.2. Cultivate and sustain relationships within an...
-
Healthcare Customer Service Representative
5 days ago
Draper, United States Insight Global Full timeLocation: M-F in Draper, OH (Saturday shifts also available)Rate: 17/hourDuration: 3 month contract to hire (W2)Summary: Looking for candidates from retail, call center, offices, and customer service who have a desire to enter the healthcare space. Amazing opportunity to work for one of the largest healthcare clients in the country.Must-haves-1+ year of...
-
Healthcare Customer Service Representative
3 days ago
Draper, United States Insight Global Full timeLocation: M-F in Draper, OH (Saturday shifts also available) Rate: 17/hour Duration: 3 month contract to hire (W2) Summary: Looking for candidates from retail, call center, offices, and customer service who have a desire to enter the healthcare space. Amazing opportunity to work for one of the largest healthcare clients in the country. Must-haves -1+ year...
-
Healthcare Customer Service Representative
5 days ago
Draper, United States Insight Global Full timeLocation: M-F in Draper, OH (Saturday shifts also available)Rate: 17/hourDuration: 3 month contract to hire (W2)Summary: Looking for candidates from retail, call center, offices, and customer service who have a desire to enter the healthcare space. Amazing opportunity to work for one of the largest healthcare clients in the country.Must-haves-1+ year of...
-
Senior Customer Success Manager
2 weeks ago
Draper, Utah, United States Pluralsight Full timeJob Summary:We are seeking a highly skilled Senior Customer Success Manager to join our team at Pluralsight. As a key member of our customer success organization, you will be responsible for driving customer engagement, retention, and growth across our enterprise customer base.Key Responsibilities:Develop and execute customized customer success plans to...
-
Customer Service Representative
1 week ago
Draper, Utah, United States ALPINE HOME MEDICAL INC Full time**Job Summary****Key Responsibilities**We are seeking a highly skilled and customer-focused individual to join our team at Alpine Home Medical Inc. as a Customer Service Representative. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.**Key...
Customer Success Representative
4 months ago
Nav is democratizing small business financing. In other words, we give small business owners access and control. Yes, this challenges the norm, but it means working with curious, purpose driven, dedicated, and inquisitively smart people who push themselves, our company and the community to the next level (and every level after that). We are the people behind the tech. And when it's good, we look for better. We don't over think the value we bring nor spend time trying to revamp mantras. We also do not come up with some crafty way to tell you who we are and what we offer. We are Nav Here, you'll gain a wealth of experience, learn the tricks of the trade, and work with winners. All companies say people are connected to their mission but in our case our mission and our people are one - it is a way of being not just a cause you are committed to. And since 2013, Nav has holistically and organically developed its own ideology because Nav can only be Nav.
In this role, you'll experience a dynamic call center experience where we provide best-in-class, nonstop member interactions. We are looking for new Navrick's to bring their unique perspectives and willingness to go above and beyond for our small business owner's.
- The shift is Monday through Friday 8:30 AM - 5:00 PM (MST) with weekends and Holidays off. Lunches will vary but you will get 30 minutes for lunch along with two dedicated breaks.
- This role is located in Draper, UT and MUST BE IN OFFICE Thursday's & Friday's for the first 90 days then there will be a hybrid schedule where you will need to be in office 2-3x a week.
- Provide exceptional customer service to our small businesses owners, primarily over the phone, as well email (average 45-55 interactions per day), as you guide the conversations that enhance their financial relationship with us.
- Advise and assist customers in making informed decisions regarding their account.
- Simplify complex processes and financial concepts and make it easy for small business owners to grasp.
- Identify and communicate trends from customer feedback, and make recommendations about how to improve our service.
- Leverage your metrics to continue to grow and improve your performance.
- Escalate issues to leadership, and partner with key stakeholders as required to resolve issues.
- 2+ years of customer service experience within a call center answering incoming calls, chat and email.
- Someone who is mission driven and loves having an impact in the lives of others.
- Motivated, self starter looking to "hit the ground running". You eat fast-paced environments for breakfast.
- An active listener who empathizes and truly wants to understand our customers needs.
- You're excited by change when it means we are continuously improving and meeting the changing needs of our customers.
- A high-energy multitasker with exceptional organizational skills.
Inclusion at Nav:
At Nav, we celebrate what makes our employees unique because the businesses we serve are progressively diverse and distinctly original. Navericks are diverse, side hustlers, immigrants, veterans, queer, and we push generational boundaries. We are college dropouts, PhDs, special needs parents, allies, pet owners and community leaders. Navericks are human. We are committed to upholding a safe, supportive environment where everyone matters. We are committed to making a better future for all of us. We have created a workplace where people of all backgrounds can express their identities authentically. To put it simply, we want you to be proud to be you.
Our Compensation Philosophy is simple but powerful:
At Nav, we are transparent about our total rewards, including pay, across all levels and roles. We believe great, enduring relationships are grounded in trust and transparency. Compensation shouldn't be a distraction, and employees should understand how pay and career advancement decisions are made. Providing equal pay for equal work is table stakes for being a great place to work. Gender and ethnic inequity should only be something that our children read about in history books. We believe providing Navricks with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they've got - not because they're simply making money, but because they've fallen in love with our vision, mission, values, and team.
During the interview process, your recruiter will be explaining how our rubrics work across all of our total rewards ( base, equity, bonus, perks, and benefit) offerings. The hourly rate for this role is $19.50 - $21/hr plus raises as you progress through the role.
Our impact on you:
Competitive Pay. Company Ownership. Unlimited Vacation. Benefits Day One. 6 Weeks Paid Parental Leave. Employee Networking and Events. Community Network Groups (women's, PRIDE, culture). Meaningful Perks and Rewards. Learning and Development Opportunities. Pet Insurance.
A Naverick's DNA:
- We look at the future and say "why not"; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
- We practice straight talk and listen generously to each other with empathy. We value different opinions and point of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
- We hold ourselves accountable for delivering results. We choose to not to be a victim of circumstance. We make decisions & take responsibility so that we can act & support each other, rather than adopting defensive, and "finger pointing" behaviors.
- As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.
